Ivana Franka Consulting Ltd
IT System Administrator
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IT System Administrator
##.cloud-first IT Systems Administrator – London (hybrid)
Location: London (hybrid, 3 to 5 days on-site) Salary: £40,000–£75,000 Clearance: Must hold, or be eligible for, UK security clearance
About the Role
A hands-on role running the day-to-day IT for a small, regulated, security-sensitive organisation. The IT estate is cloud-first, comprising Microsoft 365 and self-hosted services on AWS.
You will own the operational estate end-to-end, including:
- Microsoft 365 and identity management
- End-user devices (Windows, macOS, Android, iOS)
- Office network infrastructure
- Frontline support
While the AWS platform is managed by the platform team, you will be the service administrator (not server) for these systems. Strategic direction, budgets, risk, policy, compliance, and vendor selection lie with the CIO. Your focus is on ensuring reliable, secure operations.
Responsibilities
Support and Operations
- Serve as the first point of contact for IT issues and requests.
- Resolve L1–L2 incidents independently, escalating only when necessary.
- Manage incident and service request queues: log, prioritise, close, and update users.
- Maintain current operational documentation and asset records.
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Microsoft 365 and Identity
- Administer Microsoft 365 (mailboxes, groups, licensing, core services).
- Integrate self-hosted applications with Entra ID for single sign-on.
- Execute joiner, mover, and leaver processes: provisioning, access changes, and offboarding.
- Design, implement, and refine least-privilege access controls across services.
- Troubleshoot authentication, access, and account issues.
End-User Devices
- Deploy, configure, and manage:
- Windows and macOS workstations
- Android and iOS mobile devices via Microsoft Intune.
- Ensure new starters are operational Day 1: devices, accounts, peripherals, and mobile solutions.
- Support meeting-room and AV equipment; keep devices patched and updated.
Office Network
- Own the entire office network:
- Routing, switching, and cabling.
- Patching networks, firewalls.
- Wireless access points.
Security and Compliance
- Implement and enforce security across identity, devices, and network.
- Administer Sophos for endpoint protection and threat response.
- Support Cyber Essentials Plus and initial steps toward ISO 27001 compliance.
- Access reviews, evidence collection, and remediation.
- Handle sensitive data and systems sensitively.
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Process Improvement
- Identify improvements to IT services, tooling, and processes.
- Lead approved changes: plan, implement, document, and embed them in workflows.
- Automate repetitive tasks to enhance scalability and efficiency.
First Three Months: Expected Milestones
By the end of this period, you should:
- Assume day-to-day IT support duties as primary contact, with team backup.
- Become self-sufficient across:
- Microsoft 365
- Intune
- Identity management
- The office network.
- Conduct an audit of the current ITSM estate (tooling, processes, assets, gaps).
- Identify priorities and propose a structured ITSM approach:
- Define a support process.
- Select and implement a ticketing system for operational efficiency.
Training and Development
- Annual training budget: £2,000.
- Ongoing mentoring and guidance from the CIO.
- Support for Microsoft certifications.
Benefits
- Employer pension contribution.
- Private health insurance and gym membership (post-probation).
- Hybrid working model: Minimum 3 days/week in London office (prefers 4–5 days).
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