STARLIMS
IT Systems Analyst
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IT Systems Analyst
Systems Administrator (Microsoft 365 & IT Support) – Sale, Manchester
STARLIMS Corporation, a global software vendor specialising in Laboratory Information Management Systems (LIMS) and scientific data management solutions, is expanding its IT team following its acquisition by Turn/River Capital. We’re seeking an experienced IT Systems Administrator to support our cloud-first infrastructure and security excellence initiatives.
About the Role
This hands-on, mid-level role requires a strong foundation in Microsoft 365, autonomy, and problem-solving skills. As the primary point of contact for end-user support—across both UK and global user bases—you’ll also contribute to identity management, security operations, and collaboration platform administration. The role reports directly to the Global Director of Cloud Operations, IT & Security and collaborates closely with cloud and security colleagues.
Core Objectives
- Deliver responsive remote, telephone, and on-site desktop support for users.
- Maintain security health, identity frameworks, and productivity tooling in Microsoft 365.
- Own the incident lifecycle—logging, prioritisation, escalation, and resolution via the internal Service Desk platform.
- Operate with autonomy, prioritising issues and proactively addressing recurring problems.
Key Responsibilities
Identity & Access Management
- Provision/deprovision user accounts, manage dynamic and security groups, and handle Multi-Factor Authentication (MFA) resets using Microsoft Entra ID.
- Conduct regular audits of sign-in logs and Conditional Access policies to detect anomalies.
- Support HR and security processes for onboarding and offboarding workflows.
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Security Operations & Triage
- Monitor the Microsoft Defender 365 Security console and respond to alerts.
- Investigate phishing reports, isolate compromised accounts, and manage email quarantine.
- Escalate complex security incidents to the Global Director or relevant security resource.
Collaboration & Messaging Administration
- Manage shared mailboxes, distribution lists, and mail-enabled security groups in Exchange Online.
- Troubleshoot Microsoft Teams (voice, video, and connectivity) for end users.
- Administer SharePoint and OneDrive permissions, supporting document management requests.
End-User & Desktop Support
- Diagnose and resolve hardware faults, peripherals, and OS issues.
- Deploy and configure Windows devices via Microsoft Intune and Autopilot.
- Troubleshoot Microsoft 365 applications (Outlook, Teams, Word, Excel).
- Maintain asset records, and IT documentation for knowledge base articles.
Remote Monitoring & Management (RMM)
- Deploy, configure, and maintain RMM tooling (e.g., Automox) across the endpoint estate.
- Manage patch policies, software deployment, and compliance reporting.
- Monitor device health and connectivity via RMM, responding to alerts and remediation tasks.
- Build and maintain automation workflows in RMM to reduce manual processes.
Requirements
Essential
- 2–4 years of experience in an IT Service Desk, Systems Administration, or MSP environment.
- Strong working knowledge of:
- Microsoft Entra ID (Azure AD) (account lifecycle, MFA).
- Microsoft Defender 365 (security alerts).
- Exchange Online administration.
- Microsoft Teams troubleshooting.
- Hands-on experience with:
- Windows endpoint deployment via Microsoft Intune & Autopilot.
- RMM platform administration (Automox, NinjaRMM, ConnectWise, Datto, etc.).
- Ability to work independently, manage a varied support workload, and communicate clearly with non-technical users.
- Eligibility to work in the UK without sponsorship.
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Desirable
- Microsoft 365 Certified: Endpoint Administrator (MD-102).
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).
- Certification or advanced experience with RMM platforms (Automox).
- SharePoint Online administration & permissions experience.
- Familiarity with IT Service Management (ITSM platforms and ITIL principles).
- PowerShell scripting for Microsoft 365 administration.
- Experience in a software vendor or SaaS environment.
What We Offer
- Competitive salary range: £55,000–£65,000 per year (dependent on experience).
- **Hybrid working model (minimum 2 days per week in our Manchester, Sale office).
- Opportunity to work in a growing global technology organisation post-acquisition.
- Exposure to a modern cloud-first infrastructure (AWS + Microsoft 365).
- Supportive team culture with access to senior cloud, security, and infrastructure colleagues.
- Investment in professional development (including Microsoft certifications).
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