Delaware North
IT Systems Analyst, Wembley Stadium
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Operations Analyst – Wembley Stadium, London
The Opportunity
Delaware North UK is hiring a full-time IT Operations Analyst to join their dynamic team at Wembley Stadium in Wembley, London. Known for their vibrant and energetic work environment, this role offers support across UK venues, with hands-on technical assistance for operations, events, and daily business activities.
Ideal candidates should be problem-solving, customer-focused IT professionals who can deliver a high-quality technology experience. Join a collaborative team and apply today to start your next exciting career.
Expected salary: £36,000
What We Offer
Delaware North UK encourages high-achievers with a challenge-driven, rewarding work culture. As part of this team, you’ll:
- Fuel your passion by working at some of the coolest venues in the hospitality industry, surrounded by exceptional colleagues
- Be part of forward-thinking innovation shaping the future of hospitality
- Experience prestige roles with major international sporting events, including:
- England’s National Football Teams
- Cup Football competitions
- American College Football (e.g., Arizona State Sun Devils vs Kansas Jayhawks)
- Indian Summer Setlist (2026 highlights): Harry Styles, My Chemical Romance, Luke Combs, Bruno Mars, The Weekend, Bon Jovi
- Grow within a global family-owned company with 100+ years of history and worldwide operations
Employee benefits include and are not limited to:
- 33 days holiday allowance (including bank holidays)
- Favourable pension contributions
- Opportunities to contribute to exceptional events and create legendary memories
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- POS System Support: Administer and administer point-of-sale systems, including:
- User management
- Menu configuration
- Reporting
- Readiness checks for operational needs
- Hands-on troubleshooting for POS terminals, payment devices, kiosks, and back-office hardware
- Event & Matchday Support: Prepare, deploy, and troubleshoot POS systems for matchdays, concerts, and out-of-hours operations, ensuring smooth e-commerce transactions.
- Incident & Service Management: Lead the resolution of local incidents and process service improvement requests by escalating to relevant internal and external teams as required.
- Deployment Support: Guides teams through deployments for new openings, specialized technology refreshes, security protocols, and compliance, while mitigating operational service risks.
- Service Reporting: Deliver clear, actionable updates on technology issues, service performance, risks, and ongoing improvement actions to stakeholders.
Requirements & Qualifications
Technical & Experience
- 3+ years of experience in a technical support role, or a degree (or equivalent) in:
- Information Management
- Computer Science
- Computer Systems Engineering
- Business Administration
- Mathematics or related disciplines
- 4+ years of experience supporting POS systems or venue technologies, with hands-on expertise.
- Working knowledge of:
- Windows device administration
- Basic networking principles
- Foundation-level programming or scripting concepts
skills
- Strong written and verbal communication, with exceptional customer service and problem-solving abilities.
- Excellent troubleshooting skills for technical systems and process guidance.
- Ability to manage complex priorities across diverse teams and stakeholders.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Flexibility
- Readiness to work flexibly during bank holidays, evenings, and weekends to support live operations and events.
- Willingness to travel occasionally to other venues like:
- Pride Park Stadium
- Stadium of Light
Who We Are
Since its opening in 2007, Delaware North UK has served as Wembley Stadium’s hospitality partner, the most iconic sports venue in Britain. Their operations have transformed phases of history across:
- Sporting moments, such as the Lionesses winning the UEFA Women’s Euros with an unprecedented crowd in 2022.
- Industry-defining concerts featuring artists like Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd.
Wembley Stadium isn’t just a location—it’s where historic entertainment moments come to life, built on a legacy of excellence and global impact. Every team member exists to delight customers and forge outstanding experiences.
Delaware North UK is a family-owned company spanning a 100+ years of history, creating vibrant job opportunities across sporting arenas, national parks, gaming, retail, and beyond.
Whether you dream of working in sports, entertainment, hotels, dining, or gaming, Delaware North puts your goals first. Come grow with us—where great logistics meet unforgettable spectacle. Together, we’re shaping the future of hospitality!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location