IMI
IT Systems and End User Administrator (1 Year FTC)
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IT Support Technician – IMI plc
We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to meet today’s demands and prepare for tomorrow’s challenges. We embrace innovation and care about outcomes that benefit business, everyday life, and making a better world—creating lasting impact for everyone.
We design, build, and service highly engineered products in fluid and motion control applications, focusing on five key market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.
Role Overview
This role will support and manage in-house IT systems, including:
- Reviewing and administering the service desk
- Managing end-user devices
- Maintaining network services
- Ensuring high levels of availability, security, and effective operation of critical business applications
- Providing reliable end-user support
The role owner must ensure IT services comply with organisational policies, industry best practices, and relevant regulatory requirements. Collaboration with internal IT teams and external suppliers is essential to:
- Resolve issues
- Maintain service standards
- Improve IT systems and user experience
Key Responsibilities
Primarily includes (but not limited to):
Technical Support
- Provide first-line technical support to end users, resolving:
- Hardware/software issues
- Password/access problems
- Timely ticket resolution
- Assist in monitoring network connectivity and:
- Performing routine checks on Cisco switches, routers, and wireless access points
- Escalating complex issues as needed
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System Administration
- Support the installation, configuration, and maintenance of:
- Servers
- End-user devices (desktops, laptops, mobile devices)
- Printers
- Perform:
- Routine system health checks
- Patch management (under supervision)
Security
- Conduct basic security tasks:
- User account provisioning
- Monitoring for unauthorised access
- Supporting antivirus/endpoint protection updates
- Assisting with audits of security policies
- Maintain:
- File/permissions security
- Security/administration tools
Record Keeping & Compliance
- Maintain accurate:
- Records of support activities
- Asset inventories
- Documentation of system/setting changes
Infra & Collaboration
- Work with senior IT and third-party suppliers to:
- Escalate issues
- Attend team meetings
- Contribute to continuous improvement initiatives
- Administer:
- IT infrastructure (with Microsoft Active Directory, VMware vSphere and Microsoft 365)
- Backup systems (ensuring compliance with business continuity/disaster recovery protocols)
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Critical Competencies for Success
Technical Expertise
- Windows 11 (in-depth) and Windows Server (2019+)
- Microsoft Active Directory Domain Services (proficient)
- VMware vSphere (experience required)
- Microsoft 365 (utilisation needed)
- Cisco Network Switches and Wireless (demonstrated knowledge)
Operational Skills
- Networking fundamentals (local IT setups)
- Laptop/PC deployment using imaging tools
- Under-pressure problem-solving (essential)
- Stakeholder relationships & user satisfaction (critical)
- Flexibility (deadlines, job completion)
- Clear written/verbal communication
- Organisational/planning skills
- Strong teamwork & independence
Attention to Detail
- High capacity for precision
Desirable Competencies
-
Experience with Vulnerability & Patch Management systems
-
Application deployment familiarity
-
Backup solutions expertise
-
Storage Area Network knowledge
-
Endpoint Protection Systems (MDM solutions)
-
Experience creating and maintaining IT documentation
-
Familiarity with:
- Cyber Essentials Plus
- ISO 27001
- UK MoD requirements
IMI is an inclusive employer; diversity is important to us. Applications are welcome from individuals of all backgrounds.
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