Talentloop
IT Systems Engineer
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The Opportunity
We are recruiting on behalf of a successful multi-channel business for an experienced and proactive IT Systems Engineer. This is a genuinely hands-on role at the heart of the organisation's technology estate - you'll keep business-critical systems running smoothly, support users across multiple sites, and play a key part in improving and modernising the IT environment.
You'll be the go-to person for technology across the business, combining day-to-day operational support with cloud administration and continuous improvement work.
If you enjoy variety, ownership, and seeing the direct impact of your work, this role will suit you well.
What You'll Be Doing
IT Operations & Infrastructure (core to the role)
- Supporting and maintaining the day-to-day IT environment across the business, ensuring stability, availability, performance, and security of IT services.
- Managing company hardware - laptops, mobile devices, printers, network equipment, and peripherals.
- Provisioning, configuring, deploying, and supporting end-user devices, including onboarding and offboarding of employees.
- Maintaining asset registers and device lifecycle management processes.
- Monitoring system health and proactively resolving issues before they impact the business.
- Providing 1st, 2nd, and 3rd line support where required.
- Liaising with managed service providers and technology vendors.
- Documenting and maintaining technical procedures and support guides.
- Supporting wired and wireless networks, VPN and remote access, patching, and endpoint security.
Microsoft 365 & Cloud Services (core to the role)
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- Administering and supporting the Microsoft 365 environment: Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Entra ID.
- User administration and provisioning, security group management, mailbox administration, and licensing.
- Managing access, identity, and authentication controls, including MFA.
- Configuring and maintaining Microsoft 365 security settings.
- Supporting and maintaining Microsoft Intune - endpoint configuration, compliance policies, device enrolment, and modern workplace initiatives.
- Assisting with automation and process improvements within Microsoft 365.
What Would Make You Stand Out
The two areas above are the essence of this role. Beyond that, experience in any of the following would be hugely beneficial - the business operates a connected retail, e-commerce, and warehouse technology stack, so exposure to these areas will help you hit the ground running:
- Business systems - ERP support (NetSuite in particular), Shopify or other e-commerce platforms, warehouse/WMS platforms (e.g. Peoplevox, Mintsoft), and integrations between them.
- Cyber security & compliance - implementing security controls, Cyber Essentials, UK GDPR, business continuity and disaster recovery.
- Reporting & data - Power BI, SQL, and API integrations.
- Projects - system upgrades, cloud migrations, and new application rollouts.
- Retail environments - POS systems and multi-site support.
What We're Looking For
Essential:
- Minimum 3 years' experience in an IT Operations, Infrastructure, Systems Administration, or IT Support role.
- Strong Microsoft 365 administration experience, including Entra ID, Exchange Online, Teams, and SharePoint.
- Microsoft Intune experience and Windows 10/11 support.
- Solid IT infrastructure support experience: device deployment and lifecycle management, networking fundamentals, Wi-Fi and remote access, and endpoint security.
- Strong troubleshooting and problem-solving abilities, excellent communication skills, and the confidence to explain technical matters to non-technical audiences.
- A proactive, customer-focused approach with the ability to work independently and balance operational support with project work.
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Desirable:
- Experience supporting retail, e-commerce, warehouse, or multi-site business environments.
- Microsoft Certifications (M365, Azure, Intune, Security), CompTIA A+/Network+/Security+, ITIL Foundation, or cyber security qualifications.
Why Apply?
- Broad, varied role with genuine ownership of the technology estate.
- Opportunity to shape and improve systems, not just maintain them.
- Exposure to a modern cloud-first environment and a connected retail/e-commerce technology stack.
- Supportive, collaborative team culture within a growing business.
Location:
Manchester city centre, with occasional travel to sites across the Northwest
Salary & Benefits:
- £40,000 - £45,000 depending on experience
- 25 days holidays, plus England Bank Holidays
- Staff discount on company brands
- EAP & Health Care cash plan via Health Shield
- Flexible working to support work life balance
- Free Gym Membership (Office Only)
- Mortgage benefit scheme
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