David Lloyd Clubs
IT Systems Support Analyst
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IT Systems Support Analyst
IT Systems Support Analyst
– David Lloyd Clubs –
Europe’s leading premium health and wellness group is growing, and we’re opening new clubs across the UK & Europe. We’re seeking an IT Systems Support Analyst to join our team in Hatfield, supporting our dynamic and customer-focused environment.
About the Role
You will provide first-line and second-line IT support for applications, infrastructure, and data services, ensuring our operations run smoothly at David Lloyd Clubs.
Your Responsibilities Include:
- Resolving all incidents, changes, or problems with IT systems across multiple clubs and sites.
- Collaborating with vendors to meet agreed service levels for incident resolution.
- Proactively identifying recurring or potential service issues and reducing downtime.
- Assisting with IT change management, including testing and go-live procedures for new systems.
- Supporting supplier management and ensuring smooth operations with external partners.
- Assisting with IT infrastructure maintenance, including Active Directory, Citrix, SQL Server, web applications, SD-WAN, and Azure.
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This is an office-based role at our Hatfield Club Support office, with some travel required to clubs and meetings. A full UK driver’s licence is preferred due to travel needs. Mon-Fri working, with ad hoc on-call coverage for evenings and weekends (paid).
About Our Team & Culture
At David Lloyd Clubs, our Team Members are at the heart of everything we do. We cultivate a sense of belonging, ensuring employees thrive physically and mentally.
Our Perks
✅ Free Club Membership (you & your family!) ✅ 50% discount on food & drinks ✅ Discounts on swimming, tennis lessons, and personal training ✅ Access to our Benefits Suite ✅ 25 days holiday (exclusive of Bank Holidays)
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About You – Key Requirements
- Experience in an outsourced fully managed IT service environment
- Multi-site business experience, including knowledge of:
- Active Directory, Citrix, SQL Server, web applications, SD-WAN, Azure
- Advanced incident management skills, with strong ability to:
- Manage stakeholder expectations
- Communicate effectively (written and verbal)
- Strong expertise in Microsoft-based environments, especially:
- Windows 10/11
- Office 365
- Ability to use IT ticketing systems (e.g., SysAid, ServiceNow)
- Excellent communication skills & telephone manner
Next Steps
If you’re passionate about IT support in a fast-growing, customer-first organisation, we’d love to hear from you!
Join David Lloyd Clubs and help us create a thriving and inclusive culture. Together, we’re more than a club! 💪🏋️
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