Job Title

Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT.

About the Role

You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently.

Responsibilities

• Maintenance of IT Infrastructure: Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware, and networking that includes installation, configuration, and troubleshooting.
• Project Management: Manage day-to-day operational aspects of a project and scope. Design, plan, and deploy IT projects to enhance the existing IT infrastructure and any applications required by the bank.
• End User Computing Support: Provide End User Computing support for all staff.
• Access Coordination: Coordinate between the London Users and Group IT Security on all requests for systems access and ensure that such permissions are provided promptly, are regularly updated, and that the Group Access Matrix Protocol is followed at all times.
• Disaster Recovery: Preserve the Assets of the Bank by implementing Disaster Recovery and backup procedures and ensuring that the standards comply with Group requirements.
• Compliance Support: Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions.
• Data Extraction: Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank.
• CCTV and Telephony Monitoring: Monitor the CCTV, telephony systems, and door access systems and ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied.
• Networking Equipment Monitoring: Overall networking equipment monitoring (i.e. Network Switches, Firewall, and other appliances) and support.
• Maintenance Checks: Plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness.
• BCP Site Maintenance: Maintain and ensure that the BCP site is always ready for continuous bank operations.
• Branch PABX System: Maintain the branch PABX system and ensure that the recording system is always up and running at all times.