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IT Systems Support Professional (Grade RCS N) – DHL Supply Chain
Location
Cherwell 3, 2 Brookhill Way, Banbury, OX16 3ED
Contract Type: Permanent (Full-Time)
About the Role
Think you know DHL? Think again! We are more than just parcel delivery—DHL Supply Chain is the world’s leading logistics company, and our IT function is the vital nerve centre that powers operational excellence. Here, you won’t just support technology; you’ll drive standardisation, innovation, and digital transformation to solve challenges in a fast-paced, global logistics environment.
We are seeking an IT Systems Support Professional to ensure our operational systems remain agile, reliable, and aligned with the demands of modern logistics. This isn’t just technical support—it’s strategic problem-solving, driving efficiency, and empowering teams to thrive.
What You’ll Do
- Deliver critical IT support for operational systems, including:
- Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Transport Management Systems (TMS), and automation technologies
- General desktop environments and business-critical applications
- Act as the first line of IT resolution, diagnosing faults, triaging incidents, and coordinating escalations to ensure minimal disruptio
- Support project activities from system installations, testing, deployment, and release planning to_create and maintain comprehensive IT documentation_
- Manage IT infrastructure and hardware, ensuring systems remain secure, compliant, and fully operational
- Train users, develop test scripts, and change management processes— Mitigating risks and ensuring smooth adoption of new solutions
- Travel to the Banbury site as needed to provide hands-on support, ensuring continuous performance across both operational locations.
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What You’ll Bring
Ideal candidates will have:
- Strong IT experience, preferably in a logistics, manufacturing, or operational environment, with expertise in troubleshooting, system support, and fault diagnosis
- Exposure to operational systems: Familiarity with WMS/WCS/TMS or experience in managing automation and digitalisation initiatives
- Technical skills in areas such as:
- SQL, automation tools, macros, data analysis, or Robotic Process Automation (RPA)
- A deep understanding of IT infrastructure fundamentals, including:
- Networking, hardware, software, and IT service management principles
- Excellent communication skills and a customer-centric mindset, with the ability to:
- Train end-users and stakeholders
- Manage requirements and change initiatives end-to-end
Why Join DHL Supply Chain?
- Discretionary performance bonus
- Flexible working discussions welcome—ask at interview for alternative patterns
- Generous pension scheme with 8% employer contribution and a 4% employee contribution
- Free 24/7 confidential GP consultations
- Discounts across hundreds of top retail and lifestyle brands
- Affordable loans, savings schemes, and free mortgage advice
Get help with your application
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Explore further on DHL Careers.
About DHL Supply Chain
We are the global leader in supply chain management, with 188,000 employees across 50+ countries. Our diverse teams contribute to all major industries—retail, automotive, healthcare, and more.
Our Commitment to Inclusivity
At DHL Supply Chain, we believe that every individual’s unique experience matters. We actively champion an inclusive environment where everyone can be their true self and contribute fully.
Supporting Our Communities
As a signatory to the Armed Forces Covenant, we proudly speak to the skills and experience of ex-service personnel. We are committed to offering meaningful career opportunities for veterans, integrating their leadership and operational expertise.
Application Timeline
Provisional interview start: 29th June 2025 Applying after this date means your application will be added to our talent pool but may not be considered for this role. However, your consent is required for this.
Note: We review applications continuously. Given high demand, you may be invited earlier than the provisional date. Apply as soon as possible to ensure consideration.
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