OSB Group
IT Team Lead Payments
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About the team:
At OSB Group, our Technology function is central to delivering our strategy and supporting our purpose - helping more people securely achieve their ambitions.
As we continue to strengthen and evolve our Payments support capability, we're recruiting a IT Team Lead - Payments to oversee the day‑to‑day stability, performance and governance of our legacy core payment systems. This is a key operational leadership role, focused on ensuring our payment platforms remain reliable, secure and well‑managed, enabling colleagues across the business to serve customers with confidence.
Reporting to the Lead Software Designer, you'll lead a small dedicated support team responsible for triaging and resolving live system issues, managing incidents, and safeguarding the production environment. You'll act as the primary point of contact for payment‑related queries, working closely with IT, business stakeholders and external suppliers to maintain service continuity and drive continual improvement.
The role can be based from our Wolverhampton or Chatham offices with flexibility to operate within our hybrid policy.
What you will be doing:
As the IT Team Lead for Payments you will help shape the future of our private cloud capabilities, introducing automation, standardisation, and modern engineering practices that enable our infrastructure to be consumed with the agility and consistency of public cloud.
Your responsibilities will include:
- Lead the Payments support team, ensuring incidents and service requests are managed within agreed SLAs and communicated clearly to stakeholders.
- Safeguard the production environment by overseeing release management, ensuring only stable, tested changes are deployed.
- Monitor system health, track recurring issues, and drive long‑term fixes through effective problem management.
- Act as the primary technical contact for payment systems (including Bastian, Phoebus etc), supporting internal teams, external suppliers and key governance forums.
- Maintain accurate documentation, support audits, produce service reporting, and ensure compliance with risk, data governance and security policies.
- Line‑manage and develop your team, building capability, knowledge and a culture of continuous improvement.
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What's in it for you?
- Base salary between £55,000 - £60,000 dependent upon experience
- Enhanced family-focused benefits
- Annual bonus opportunity up to 17.5%
- 30 days annual leave + bank holidays
Please use this link to see the fantastic benefits available at OSB: https://www.osb.co.uk/careers/overview
About Us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.
Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Significant experience in IT and banking or financial services environments.
- Strong working knowledge of UK payment standards and payment system operations (Direct Debit Expert, Bankline, CSERIES)
- Strong background in service desk, support or incident/problem management roles, with increasing leadership responsibility.
- Experience managing production incidents and communicating effectively with senior stakeholders.
- Team leadership experience, ideally across onshore/offshore teams.
- Proven experience in release management and payment systems support.
- A collaborative mindset, with the ability to work across teams, share knowledge and continuously improve how we work.
Next steps:
If this sounds like you, apply now! Still on the fence? Hear from our team or explore our process: OSB Careers
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Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity & Inclusion
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Desired Skills and Experience
- IT Operations and Financial Services expertise, with significant experience working within banking and regulated financial services environments.
- Strong knowledge of UK payment systems, payment standards, and payment operations, including Direct Debit, Bankline, and CSERIES.
- Service Desk, Application Support, and Incident/Problem Management experience within business-critical environments.
- Production Incident Management, with a proven ability to coordinate response activities and communicate effectively with senior stakeholders during high-priority incidents.
- Team Leadership and People Management experience, including leading and developing geographically dispersed onshore and offshore teams.
- Release Management experience, ensuring the successful deployment of changes within complex technology and payment system environments.
- Payment Systems Support expertise, with experience maintaining service stability, performance, and operational resilience.
- Strong stakeholder management and communication skills, with the ability to engage and influence colleagues at all levels.
- Collaborative and continuous improvement mindset, focused on knowledge sharing, process enhancement, and delivering operational excellence.
- Ability to work effectively across cross-functional teams in a fast-paced, customer-focused environment.
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