IT Technician Apprentice

This is an exciting opportunity for an Apprentice IT Technician to help maintain, support and enhance the IT solutions we supply our customers.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Requirements

• Right to work in the UK
• Self-motivated
• Resourceful
• Professional attitude and a strong work ethic
• Ability to work in a fast-moving environment
• Good time management and organisational skills
• Ability to think ahead and pre-empt problems and issues
• Understanding of the importance of, and the ability to deliver, a quality service
• Open and friendly communication style
• Full UK Driving Licence
• An understanding of IT hardware, Windows and Mac OS
• Strong problem-solving skills
• Ability to lift and move heavy equipment such as servers / Desktops
• GCSE in: English (grade 4/C and above)
• GCSE in: Math (grade 4/C and above)

Responsibilities

• Provide high quality support to our users via the helpdesk ticketing system
• Prioritise and respond to tickets in a timely manner
• Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
• Weekly tasks to install, upgrade and remove hardware across sites
• Maintenance of physical and cloud storage
• Ensure that our systems are properly administered
• Develop existing infrastructure and processes
• Work within the installs team to install cabling on sites, including fibre, data etc.
• Adding devices to networks across sites
• Daily monitoring of networks, focusing on DNS, firewall etc.
• Opportunity to set up new systems and maintain them as schools move to the cloud
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carried out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy