Rotherham Doncaster & South Humber Foundation Trust
IT Technician - Apprenticeship Opportunity
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Job Description
The post holder will be required to complete a degree apprenticeship BSc (Hons) in Digital and Technology Solutions (IT Consulting pathway) at Sheffield Hallam University. This will include attending university and/or online course delivery as required. Appropriate study time will also be provided to assist in the completion of the degree apprenticeship.
Responsibilities
- Technical Support: The post holder will be responsible for the provision of 1st and 2nd tier technical support. This will involve receiving, logging, updating, and managing incidents and service requests within the IT Service Desk and Field Support Teams.
- Fault Investigation: Assisting in the investigation of reported faults, progressing toward carrying out initial diagnostics independently as experience increases.
- Communication: Maintaining communications and liaising with users to effect appropriate repairs and achieve satisfactory conclusion to faults within designated timescales and quality of service standards.
- Solution Development: Contributing to the design, testing, documentation, and implementation of solutions with guidance, developing the capability to undertake these tasks independently over time.
- IT Equipment Management: Responsible for the installation, configuration, and maintenance of IT equipment and software within the Trust and partner organisations.
- First-Line Support: Supports the provision of first-line IT hardware and software assistance under supervision, gradually taking on more responsibility as skills develop via telephone and live chats.
- Incident Resolution: Strives to resolve incidents on the first call, using remote access technology or completing additional diagnosis for escalation to senior staff.
- Request Classification: Interprets user requests using knowledge and experience to accurately classify and log them into the department's service desk software system.
- Escalation: Escalates work orders to senior staff when required and appropriate in line with the department’s Service Level Agreements.
- Second-Line Support: Responsible for providing second-line IT hardware and software support, providing resolution to incidents using remote access technology, site visits, or carrying out additional diagnostics for escalation to senior staff.
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Requirements
- The post holder will be expected to attend all learning with the apprenticeship provider, in person or online, to successfully complete the degree course.
About the Employer
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 4000 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability, and drug and alcohol services.
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- Development: We are dedicated to the development of our people and hold a learning half day every month for our colleagues.
- Strategy: View our Strategy using the link below: RDaSH Clinical and Organisational Strategy 2023-2028
- Benefits: To find out more about working for RDaSH and the fantastic benefits we offer visit our website: Work with RDaSH
- Inclusive Cultures: We are committed to inclusive cultures and really value people in our organisation. View our Allyship Video on YouTube to find out more: Allyship Video
Terms and Conditions
The main terms and conditions of service can be found here: NHS Employers - Terms and Conditions Handbook
Contact Information
For further details or informal visits contact:
- Name: Thomas Hogan
- Job Title: Digital Support Team Leader
- Email Address: thomas.hogan1@nhs.net
- Telephone Number: 03000 2111114
Working Hours: Mon-Fri, 08:00-16:00.
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