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IT Technician
IT Technician – Cross Hands Site (Red Meat Processor Support Role)
Are you ready to join a pivotal team as an IT Technician at Dunbia, a leading red meat processor known for supplying top-quality beef and lamb to global markets? Dunbia is seeking a dedicated individual to support their IT Team in managing IT operations at our Cross Hands site.
Responsibilities
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Provide first and second-level IT support for all Dunbia Cross Hands software and hardware, including:
- Diagnosing and resolving end-user technical issues with a focus on timely, efficient resolutions.
- Addressing requests via telephone, email, face-to-face interactions, and the IT Service Desk.
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Documentation and tracking
- Log, monitor, and track issues to ensure business continuity and user satisfaction.
- Prioritise and escalate issues as required.
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Customer support
- Deliver high-quality technical support across internal and external stakeholders.
- Provide product knowledge and training to all customers (end-users and clients).
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Process improvement & problem-solving
- Identify trends in support calls and develop documentation to mitigate recurring issues.
- Report unusual spikes or repeated issues to the Team and Department Manager.
- Recommend systems, procedural enhancements, training initiatives, and documentation improvements.
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System and product development assistance
- Collaborate in the development and testing of new systems as necessary to ensure operational integrity.
Working Hours
藝不可一日常，薪酬待遇公道。Long and varied schedule:
- Sunday: 07:00–18:30
- Monday: 07:00–18:30
- Tuesday/Wednesday/Thursday: 15:30–23:30
Responsibility & Authority
- Independent action: Work autonomously when required.
- Collaboration: Engage with team members to establish best practices and decision-making frameworks.
- Compliance: Adhere to Dunbia’s Group IT values and policies. Management/Supervisory: None assigned under this role.
Knowledge, Skills & Abilities
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Education & Experience
- A minimum of one year’s experience in technical support.
- An IT or engineering degree is beneficial, though not mandatory.
- Prior help desk experience is essential.
Technical Proficiencies
- Strong computer literacy, covering:
- Software and hardware installation
- Microsoft applications (administration tools)
- VMWare, database applications
- Networking, web applications, and internet protocols
- Electro-mechanical knowledge (additional advantage)
- Ability to **multitask, work under urgency, and maintain a strong work ethic regardless of challenge.
Personal Attributes
- Excellent telephone presence, including clear follow-up and organisation.
- Proactive approach, able to take direction and take ownership of tasks.
- Positive attitude and ability to remain calm under pressure.
Qualifications
Licensing/Certification: Not required but encouraged for professional growth.
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