Kick-start your IT career with Velocity

Gain hands-on experience providing technical support, provisioning telephony systems and broadband services, and developing valuable skills while working alongside experienced engineers.

Key Responsibilities

Technical Support (1st & 2nd Line)

• Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services
• Diagnose and resolve client-reported faults across hosted voice and broadband connections
• Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout

Voice Provisioning

• Provision of the tenant
• Place number port requests
• Base configuration: create generic users, programme DDI numbers, and set up up to 3 hunt groups
• Host the project kick-off call with the client (remote only)
• Configure named users, including creating user names
• Programme IVRs and call queues/groups

Broadband Provisioning

• Manage end-to-end provisioning of broadband orders, from order placement through to service activation
• Liaise with carriers/suppliers to track install dates and resolve provisioning issues
• Keep internal systems and clients updated on order progress

Location

Napier House, Crown Technical Centre
Burwash Road
Heathfield
TN21 8QZ

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

VELOCITY 1ST LIMITED

Network engineer (level 4)

Understanding apprenticeship levels [opens in new tab]
Course contents

• Apply tools and techniques when securely operating and testing networks.
• Install and configure network components.
• Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
• Maintain security of the network against potential threats.
• Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
• Communicate outcomes of tasks and record actions in line with organisational procedures.
• Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
• Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
• Implement techniques to optimise systems or component performance in line with defined specifications.
• Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
• Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
• Operate securely, and apply process, policies and legislation within their business responsibilities.
• Configure and maintain network addressing in line with customer requirements.
• Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking.
• Apply tools and techniques when securely operating and testing networks.
• Install and configure network components.
• Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
• Maintain security of the network against potential threats.
• Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
• Communicate outcomes of tasks and record actions in line with organisational procedures.
• Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
• Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
• Implement techniques to optimise systems or component performance in line with defined specifications.
• Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
• Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
• Operate securely, and apply process, policies and legislation within their business responsibilities.
• Configure and maintain network addressing in line with customer requirements.
• Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking.