Queen Square Recruitment
ITSM Change Manager
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ITSM Change Manager (SC Cleared)
📍 Hybrid / Office-based (3 days considered, 5 days preferred) - Wokingham
💼 Contract – 6 months initially
💰 £470 per day (Inside IR35)
🚀 ASAP Start
The Opportunity
We are seeking an experienced ITSM Change Manager with active SC Clearance to join a critical programme delivering services within Critical National Infrastructure (CNI) environments.
This is a fast-paced, stakeholder-heavy role where you will take ownership of end-to-end change management, ensuring smooth coordination, governance, and delivery across internal teams and third-party vendors.
Key Responsibilities
- Raise, manage, and govern Change Requests (CRs) in line with ITSM processes and controls
- Drive changes through to successful implementation and closure, ensuring SLA adherence
- Act as a key liaison between internal teams and external vendors
- Monitor progress, tracking risks, dependencies, and ensuring mitigation plans are in place
- Support change planning, scheduling, and execution across multiple stakeholders
- Ensure adherence to ITIL/ITSM best practices and organisational governance
- Maintain accurate documentation and provide clear, timely reporting
- Manage change activities within CNI and substation environments, minimising operational impact
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Required Skills & Experience
- Proven hands-on experience in ITSM Change Management
- Basic understanding of network infrastructure and connectivity concepts
- Strong stakeholder and vendor management skills
- Experience coordinating across cross-functional teams
- Ability to track progress, report clearly, and drive issue resolution
- Excellent communication and organisational skills
- Active SC Clearance (essential)
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Desirable
- ITIL certification or strong familiarity with the ITIL framework
- Experience in Critical National Infrastructure, utilities, or substation environments
- Experience with ITSM tools such as ServiceNow
If you’re an SC-cleared Change Manager ready to step into a critical delivery role, we’d love to hear from you.
👉 Apply now or get in touch for more information
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