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ITSM Demand & Capacity Manager
About Us
AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.
With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed.
Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.
Job Title: Demand & Capacity Manager
Location: London UK Hybrid
B2B Contract Position
Description
The Demand & Capacity Manager is responsible for ensuring that business demand is accurately forecasted, assessed, prioritized, and aligned with available service, resource, and supplier capacity across the SIAM ecosystem. The role acts as the central coordination point between business stakeholders, tower leads, service providers, and governance teams to ensure that current and future demand can be delivered without compromising service performance, cost, or operational stability.
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The role supports strategic planning, operational forecasting, resource optimization, supplier coordination, and continual service improvement across multi-vendor environments.
Technical
- ITIL v4
- SIAM Framework
- Capacity Planning
- Demand Forecasting
- ServiceNow Reporting
- Power BI
- Resource Planning
- Data Analysis & Trend Forecasting
Demand Management
- Establish and maintain the end-to-end demand management process across all service towers.
- Capture, assess, qualify, and prioritize business demand requests.
- Work with business stakeholders to understand future initiatives, projects, and workload forecasts.
- Develop short-, medium-, and long-term demand forecasts.
- Identify demand trends and emerging requirements that may impact service delivery.
Capacity Management
- Develop and maintain capacity plans covering people, processes, technology, and suppliers.
- Monitor utilization against agreed thresholds and capacity targets.
- Ensure sufficient capacity exists to support current and future business requirements.
- Identify capacity risks, constraints, and bottlenecks before they impact service performance.
- Coordinate remediation plans with service providers and tower leads.
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SIAM Service Integration
- Coordinate demand and capacity activities across multiple service providers and internal teams.
- Ensure suppliers provide accurate forecasting, utilization, and resource planning data.
- Drive consistency in forecasting methodologies across towers.
- Facilitate cross-provider planning and dependency management.
Governance & Reporting
- Produce regular demand and capacity reports, dashboards, and executive summaries.
- Present capacity forecasts, resource utilization, and demand trends to governance forums.
- Support SteerCo, Operational Governance, and Service Review meetings.
- Maintain capacity-related RAID items and improvement actions.
Financial & Commercial Management
- Collaborate with Financial Management and Vendor Management teams.
- Assess demand impacts on budgets, contracts, and resource costs.
- Provide capacity planning inputs for business cases and investment decisions.
- Support optimization initiatives to improve efficiency and reduce unnecessary costs.
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