Global Technology Solutions Ltd.
ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti - Berkshire
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ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti
Location: Reading
Salary: £40,000 - £50,000 + Double OTE (Uncapped Commission)
We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.
This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.
Key Responsibilities
New Business Development:
- Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
- Identify and engage key decision-makers across IT, Operations, and Service Management
- Build, manage, and maintain a qualified sales pipeline
- Own the full sales cycle from initial engagement through to close and handover
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Account Management:
- Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities
- Act as a trusted advisor, supporting clients on their ITSM improvement journey
- Conduct regular account reviews to ensure long-term success and satisfaction
- Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities
Additional Responsibilities:
- Forecast against sales targets and provide regular progress updates
- Maintain accurate and up-to-date CRM records
- Leverage market and competitor insights to strengthen value proposition
- Build strong relationships with senior stakeholders, including C-level executives
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Skills & Experience Required
- Proven success in ITSM solution sales
- Minimum of 3 years’ B2B sales experience
- Strong track record in both new business acquisition and account development
- Excellent negotiation, communication, and commercial skills
- Confidence engaging with senior stakeholders and decision-makers
- Self-motivated, results-driven, and highly accountable
- Knowledge of ITSM frameworks such as ITIL or SIAM
- Degree educated (business/management preferred) or equivalent experience
This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation. Apply now to take the next step in your career.
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