NHS Blood and Transplant
ITSM System Administrator
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This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or you are already employed by the NHS and would transfer to the pay point at the top of Band 7
Job Summary
You will be joining an organisation that is embarking on a programme of digital transformation across its strategic ITSM platform. You will be a key member of the Product Delivery team and will be responsible for automating, and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality including the use of AI, and Machine Learning. You will help build the platform Roadmap alongside the ITSM product Delivery Manager, and lead on programmes of change in collaboration with business directorates. As part of this work, you will research the latest upgrades and releases, assessing and implementing those aligned to the NHSBT Tech Strategy & business priorities, and helping ensure platform stability.
Reporting to the ITSM product Delivery Manager, you will be expected to collaborate with teams spanning the entire organisation and build strong partnerships with third parties.
NHSBT has a very successful track record in benefits delivery. You will be joining an organisation that is used to working within a controlled methodology but will also have the opportunity to shape the emerging agenda and influence the shape of things to come!
Main duties of the job
Responsibilities
In this role you will be responsible for owning and actively managing, design, and develop the ITSM platform for DDTS and NHSBT. To plan, design, develop, implement, maintain, and communicate the stability and usability of the ITSM platform in a best practice approach across multiple directorates. Your responsibilities will include:
- Leading and managing a standardised approach to requirements gathering, capturing, analysing, planning, solutioning, and implementing across the ITSM Platform.
- Leading, planning and managing activities to proactively promote the ITSM platform, and its possibilities with all directorates of NHSBT.
- Managing configuration of the ITSM platform in a multidiscipline approach.
- Owning and actively pursue all continuous improvement of the ITSM platform such as automation and upgrade functionalities.
- Managing work collaboratively between NHSBT and any required third parties.
- Identifying, designing and delivering training on system functionality.
- Identifying, designing, and delivering against communication plans for the platform.
- Co-chair a community of Practise for the ITSM Platform
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You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice
About You
Experience and Knowledge
- Proven experience of managing full-service lifecycles
- Knowledge and experience of IT best practice such as ITIL
- Experience of acting in a mentor or coach capacity to colleagues
- Demonstrated track record in effectively resolving conflicts within the workplace. Proficient in persuading others to adhere to proper protocols and procedures within the ITSM platform.
- Knowledge and experience of service design and transition aspects of the IT service management lifecycle.
- Knowledge of general IT legislation such as the Data Protection Act and the Computer Misuse Act.
- Demonstrable experience of implementing and managing an ITSM platform including automation and lifecycle testing, eg ServiceNow A creative approach to complex problem and conflict resolution.
Qualifications And Training
- Master’s Degree in relevant subject or equivalent highly developed in-depth experience, specialist knowledge and subject matter expertise in a technology subject or professional qualification.
- ITIL Foundation or equivalent.
- ITSM Platform certification e.g. ServiceNow Administration Certificate
- Excellent understanding of Microsoft applications including Word, Excel, Outlook, MS Teams, Miro etc
- Demonstrate commitment to own Continued Professional Development (CPD)
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer
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- Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
- Read about our application process
- Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next steps
This vacancy will close at 23:59 on 27 July 2026 however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.
The assessment process for this role may likely include a technical assessment/presentation and an Interview. Interviews are anticipated to be held during the week commencing 10th August – subject to confirmation.
For informal enquiries please contact Lisa Davies - ITSM Product Delivery Manager via email at lisa.davies@nhsbt.nhs.uk
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