MoneyPlus
IVA Supervision Case Manager
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About Us
We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care.
We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers.
Over the past year, we've strengthened our brand, positioning, and values to support sustainable direct lead generation and build greater awareness of commercial debt advice and solutions.
Why do we need you?
The IVA Supervisor Case Manager is responsible for managing and supervising a portfolio of Individual Voluntary Arrangement (IVA) cases throughout the IVA duration. The role ensures that cases are administered effectively, customers receive appropriate support and guidance, and all activities are completed in accordance with insolvency legislation, regulatory requirements and internal policies.
The role is responsible for overseeing key case management activities including annual progress reports, income and expenditure assessments, payment amendments, variations, breach management, completions and failures. Working closely with customers and internal stakeholders, the IVA Case Manager ensures that IVAs remain appropriately maintained, risks are identified and addressed, and positive customer outcomes are achieved wherever possible.
The role also acts as a key point of contact for customers, providing clear communication, managing case progression and ensuring all actions, decisions and records are accurate, compliant and completed within agreed service standards.
What's in it for you?
We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:
- Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year.
- Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
- Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
- Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.
- Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.
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Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/
What do we need you to do?
- Complete annual income reviews.
- Prepare annual reports and ensure they are completed within agreed timescales.
- Discuss changes in customer circumstances and agree appropriate payment amendments where required.
- Identify, manage and escalate breaches in line with company policies and regulatory requirements.
- Assess and process variation referrals, ensuring accurate completion of supporting documentation.
- Progress cases through completion and failure processes, ensuring all necessary actions are undertaken.
- Provide ongoing support and guidance to customers.
- Maintain accurate case records and ensure all systems and notes are kept up to date.
- Liaise with internal teams to resolve outstanding matters and progress cases efficiently.
- Ensure all activities are completed in accordance with insolvency legislation, regulatory requirements and internal procedures.
- Identify risks, issues and customer vulnerabilities, escalating where appropriate.
- Contribute to departmental performance, quality and customer service objectives.
- Support continuous improvement by identifying opportunities to enhance processes and customer outcomes.
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What skills & experience do we need you to have?
- Experience working within the insolvency or debt management industry, ideally with exposure to IVA Supervisory processes.
- Proven ability to manage multiple cases, inboxes, and stakeholders while maintaining accuracy and deadlines.
- Strong organisational and time-management skills, with experience working in a fast-paced, high-volume environment.
- Ability to communicate effectively with internal teams and external stakeholders in a professional manner.
What behaviours do we expect to see?
Our values guide the way we work, so we’d expect to see behaviours aligned to these.
We’re Always Ready
- Technical Awareness: Understanding of IVA processes.
- Attention to Detail: Ensures accuracy in all data entry, documentation and case management tasks.
We Raise the Bar
- Organisation: Strong ability to manage multiple tasks, cases and deadlines effectively.
- Accountability: Takes ownership of tasks and ensures timely completion.
- Collaboration: Works effectively with colleagues, customers, and stakeholders to achieve shared goals.
- Communication: Communicates clearly and professionally, both written and verbal.
We Work as One
- Communication: Clear and professional communication across written and verbal channels.
We Treat People Right
- Customer Focus: Provides helpful, accurate support to internal teams and customers.
- Professionalism: Maintains a positive, respectful and reliable approach in all interactions.
- Supportive Approach: Willing to assist with team workload and contribute to shared success.
Are you ready to join us?
At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!
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