Jewellery Sales Associate (Selfridges)

This global luxury brand are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to their continued legacy. As Client Advisors, they are dedicated to welcome all in their global jewellery world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections. Thoughtful Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services Ensure compliance with brand procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.) Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference Curious Inspire clients through authentic brand storytelling, effectively conveying the brands legacy of craftsmanship, brand commitment and integrity Connect with clients and team members by asking strategic questions and establishing lasting relationships Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services) Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately Optimistic Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy Your Profile Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality). Proven track record in achieving sales results and cultivating relationships with a diverse client base Experienced sales and clienteling professional in an omnichannel luxury environment Experienced in deploying sales strategies and clienteling initiatives Passion for luxury retail Collaborative team player with strong interpersonal and communication skills Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email. Must have authorization to work in the United Kingdom Preferred Qualifications: A college/university degree. Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred. Proficiency in multiple languages.