The Estée Lauder Companies Inc.
Jo Malone London, Assistant Boutique Manager, Canary Wharf Boutique, 37.5 hours
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Jo Malone London, Assistant Boutique Manager, Canary Wharf Boutique, 37.5 hours
Assistant Boutique Manager
Description We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets.
Candidates should have proven supervisory, coaching, and retail operations skills gained in a fast-paced retail environment. If you are an ambitious and high-performing self-starter with a flair for retail and a passion for coaching others to reach their full potential, this could be the perfect role—and the first step towards a long-term and fulfilling career with a leader in prestige beauty.
With a culture that values diversity of thought and people, we offer:
- Progressive career opportunities
- Outstanding training and development
- A competitive remuneration and benefits package
Position Summary
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity, and kindness are key.
In this role, you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients/media contacts.
Key Responsibilities & Tasks
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Oversee team management (coaching, development, scheduling)
- Communicate effectively across the department
- Build collaborative relationships with store teams
- Create, organise, and execute in-store events
- Effectively manage stock and inventory
- Maintain high visual merchandising (VM) standards and work environment
- Complete administrative tasks promptly and professionally
- Monitor competitor activity and drive an omnichannel approach
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The Assistant Boutique Manager supports the Boutique Manager in running the business and takes control in their absence. Creativity is our day-to-day—from signature hand-arm massages and wedding consultations to bespoke events (floral crowns, graffiti masterclasses, cocktail demonstrations).
Qualifications & Requirements
- Proven retail experience, preferably within cosmetics or prestige beauty
- Customer service expertise—inspirational, authentic, and personalised
- Supervisory/managerial experience with a track record of coaching teams to hit sales and service targets
- Experience in retail operations (inventory management, cash reconciliation, POS systems)
- Ability to work flexible retail hours: weekends, evenings, special events
- Proficiency in Microsoft Office
- Applicants must provide proof of right to live/work in the country if shortlisted
Reporting Structure:
- Reports to: Boutique Manager
- Direct reports: Senior Stylist / Stylists
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The Ideal Candidate
- Personality: Warm, kind, friendly, with a "can-do" attitude
- Advocacy: Passionate about service and storytelling
- Adaptability: Versatile, creative, and groomed for brand standards (clean, polished appearance)
- Experience:
- Proven retail management/assistant management experience
- Sales target-setting and analysis (business planning)
- Event creation/execution (in-store or collaborative)
- Inventory/financial management and cash reconciliation
Our Brand: The Employee Promise
Our values—Trust, Respect, and Humour—shape:
- Company culture: A kinder, creative environment where friendships and careers thrive
- Career development: Invested in by becoming a fragnance connoisseur, awakening senses to high definition beauty
- Enterprise values (The Estée Lauder Companies):
- WE ARE Individuals: A bold, diverse community with creative talent globally.
- WE ARE Inventors: Pushing boundaries for 70+ years—inventing the future of beauty.
- WE ARE Global Citizens: Combining craftsmanship with global sustainability and innovation.
- **"#ELCfamily":’ Our collective ethos and welcoming brand.
Co-branded throughout by Jo Malone London, a prestige beauty house under the iconic Estée Lauder umbrella.
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