ELC Beauty LLC
Jo Malone London, Assistant Boutique Manager, Canary Wharf Boutique, 37.5 hours
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Jo Malone London, Assistant Boutique Manager, Canary Wharf Boutique, 37.5 hours
Assistant Boutique Manager
Description
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have:
- Proven supervisory, coaching and retail operations skills gained in a fast-paced retail environment
- Ambitious, high-performing self-starter with a flair for retail
- Passion for coaching others to reach their full potential
With a culture valuing diversity of thought and people, we offer:
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits package
Responsibilities and Tasks
- Deliver exceptional customer service across our boutique
- Maximise sales performance and productivity
- Team management, including support to our Senior Stylist(s)
- Effective communication both internally and across the department store
- Create, organise and execute in-store events (e.g., fragrance experiences, events, workshops)
- Efficiently manage stock and inventory to maintain service standards
- Ensure alignment with Boutique and Brand vision
- Support the Boutique Manager in all operational aspects and step in during their absence
- Drive an omni-channel approach within the business
- Complete administrative tasks promptly to high standards
- Monitor competitor activity
About the Position
At Jo Malone London, bringing the brand’s generosity to life through exceptional customer service is central. Our fragrant fun, curiosity, and kindness guide our approach with global clientele, corporate contacts, and media.
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As the Assistant Boutique Manager, you’ll:
- Elevate events and maximise their commercial success
- Uphold store operational excellence
- Represent the Jo Malone London lifestyle and The World of Jo Malone London™ to customers and partners, including hosting unique in-store activities (hand and arm massages, consultations, artistic collaborations, and lifestyle events)
The Ideal Candidate
The perfect fit is an individual who: Personality:
- Warm, kind, and friendly with a "can-do" attitude
- Passionate about service and storytelling
- Adapts with ease and versatility
Attitude:
- Authentic, intelligent, and groomed (clean, crisp first impressions)
- Properties a personalised, nurturing approach that delivers memorable customer experiences
Capability:
- Proven experience in retail management or assistant retail management
- Track record of leading a team to sales and service objectives
- Expertise in inventory, cash reconciliation, and admin tasks
- Hands-on with staff scheduling, training, and business plan initiatives
- Exceptional event creation and execution skills
- Experienced in Jo Malone London’s POS systems
Dedication & Availability:
- Committed to retail workload responsibilities (covering days, nights, weekends, and special events)
Qualifications
- Proven retail experience (preferably in cosmetics or beauty)
- Expertise in customer service with calibre for inspiration and authentic personalisation
- Proven track record in team coaching, mentoring, and goal achievement (sales and service)
- Retail operations expertise (inventory, cash, stock, POS software)
- Proficiency in Microsoft Office
- Ability to provide the necessary legal documents (e.g., right-to-work certification) upon interview
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** reports to: Boutique Manager – Direct Reports: Senior Stylist(s)**
Our Brand: The Employee Promise
Our core values—trust, respect, and humour—drive every action to benefit both individuals and the business as a whole.
- Industry-leading culture: A harmonious, supportive environment where employers grow alongside a house "family."
- Continued development: Becoming a fragrance connoisseur with elevated sensory awareness and career opportunities shaped for growth.
- Support and stimulation: Our blend of kindness, creativity, and friendship fosters talent appreciation and world-class service enhancements.
#ELCfamily
Transparency, diversity, and creativity guide us as The Estée Lauder Companies (ELC):
- WE are Individuals – A bold, diverse community home to some of the most creative talent globally.
- WE are Inventors – Pioneers for over 70+ years, shaping the beauty industry’s future while valuing long-term sustainability.
- WE are Global Citizens – A company rooted in family values driven by compassion towards both people and the environment.
As individual brand experts within ELC, let’s spread our vision to amplify this unparalleled legacy, inspiring the next wave of creativity and community.
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