The Estée Lauder Companies Inc.
Jo Malone London, Assistant Boutique Manager, St Pancras Boutique, Maternity Cover, 37.5 hours
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Jo Malone London, Assistant Boutique Manager, St Pancras Boutique, Maternity Cover, 37.5 hours
Assistant Boutique Manager
About the Role
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to:
- Lead, coach, and develop our team of Sales Associates
- Achieve all sales, customer service, and operational targets
Candidates should have:
- Proven supervisory, coaching, and retail operations skills
- Experience in a fast-paced retail environment
- Ambition, a high-performance mindset, and a passion for retail and coaching
- This could be the perfect role to start a long-term career with a leader in prestige beauty
Our culture values diversity, offers progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Responsibilities
Key Duties
- Support Store Manager in running and bringing the Jo Malone London boutique to life
- Host customers globally, showcasing The World of Jo Malone London™ via creative services
- Fragrant massages
- Wedding consultations
- Event hosting (e.g., floral crowns, graffiti artists, chocolate tastings, cocktail classes)
- Deliver exceptional customer service—a gracious, knowledgeable steward meeting every welcome
- Maximise sales performance and productivity
- Team management (coaching and mentoring others)
- Communicate effectively across all levels of the store
- Build relationships with the department store and wider corporate teams
- Execute in-store events creatively and effectively
- Maintain boutique operations (stock, inventory, high VM standards)
- Handle administrative tasks promptly and prevalently
- Monitor and respond to competitor activity to drive an omni-channel approach
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Administration & Compliance
- Support administrative tasks as needed
- Work flexible hours (days, nights, weekends, special events)
Requirements
Essential Qualifications
- Proven retail experience, preferably in cosmetics or luxury hospitality
- Skilled in inspirational, authentic, and personalised customer service
- Previous supervisory or mentoring experience, with a track record of achieving targets
- Proficiency in:
- Retail operations (inventory management, cash reconciliation)
- Retail point-of-sale software
- Microsoft Office tools
- Ability to work in a fast-paced environment and meet scheduling demands
- Proof of right to live and work in the country if invited for an interview
Preferred Qualifications
- Experience in event coordination or boutique hospitality
- Business planning skills (target-setting, sales analysis, team scheduling)
The Ideal Candidate
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Professional Persona
- Warm, kind, and approachable, with a ‘can-do’ energy
- Passionate about service and storytelling through experience
- Professionally groomed and polished
Skills & Background
- Proven retail management experience (assistant or store manager)
- Exposure to boutique or experiential retail environments
- Strong multitasker: versatility and adaptability in a diverse role
About the Company
Values & Promise
Our philosophy is built on trust, respect, and humour. We invest in your growth, encouraging you to become a fragrance connoisseur vital member of our creative community.
Culture
- Diverse, inclusive, and collaborative workforce
- Core values: Kindness, creativity, and global citizenship
- Active support for friendships and career development
- Diverse beauty brands complemented by our unwavering focus on high definition living.
WE ARE The Estée Lauder Companies
As a company, we are:
WE ARE Individuals. A bold, accepting community of the sharpest creative talent bridging borders. WE ARE Inventors. We’ve continually pushed industry boundaries for 70+ years—today we’re reshaping the future of beauty. WE ARE Global Citizens. *“We are a diverse workforce driving movement to ensure everyone is heard.”
*Source: Email - Job Listing_
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location