ELC Beauty LLC
Jo Malone London Chelmsford Senior Stylist 30hrs
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Senior Stylist – Outstanding Customer Service & Team Leadership
About the Role
The Senior Stylist ensures exceptional customer service while maintaining store operations and supporting the team. Key responsibilities include:
- Guiding and motivating Stylists to meet sales and service targets
- Delivering personalised, inspirational customer experiences
- Ensuring service and sales targets (transactions, average sale value) are achieved
Core Responsibilities
Customer & Sales Focus
- Provide outstanding service tailored to individual customer needs
- Embed a culture of cross-selling and upselling within the team
- Achieve sales targets with an emphasis on transaction value, mix, and profitability
Store Management & Operations
- Execute promotions and events according tostore guidelines (directed byAssistant Manager, Boutique Manager, or Education Team)
- Maintain shop floor stock levels, ensure merchandising rules are followed, and flag discrepancies
- Oversee stock room integrity, tidying and accuracy
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Team Leadership & Development
- Monitor and support the team to meet sales and service goals -Give guidance, feedback and motivation to Stylists
- Foster a collaborative environment while maintaining high standards
Administrative & Timekeeping
- Complete all administrative tasks (accurate, legible, and timely)
- Ensure excellent timekeeping and attendance
- Familiarise self with promotions, company policies, and store updates
Store & Premises Maintenance
- Daily upkeep: clean displays, tools, and testers
- Nightly thorough clean preparing the store for the next day
Requirements
Experience & Skills
- Proven retail experience, ideally in cosmetics or beauty retail
- Ability to deliver inspirational, authentic, and personalised service
- Previous supervisory experience (coaching/mentoring sales and customer service targets) – desirable
- Operations skills (opening/closing procedures, cash reconciliation) – desirable
- Experience with retail POS systems
- Willingness to work flexible hours (days, nights, weekends, events)
- Customer-focused mindset with strong communication and teamwork skills
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Legal Compliance
- Ability to provide proof of right to work in the country as required post-interview
Optional (Desirable) Additional Responsibilities
Understand and contribute to sales and service training initiatives (ongoing development). Support in store opening/closing activities.
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