Estée Lauder Companies
Jo Malone London - Fenwick Brent Cross - Part Time Stylist - 15 Hours
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Stylist (Make-up Artist) – Jo Malone London x The Estée Lauder Companies
About the Role
As one of our highly skilled make-up artists, you will combine your creative and technical expertise—alongside your passion for delivering exceptional customer experiences—to create a welcoming, inspirational, and personalized in-store environment that educates and delights our customers.
You will collaborate with a high-performing team to produce memorable in-store events, maintain visual merchandising standards, and ensure the boutique consistently stands out against competitors. If you’re a dynamic, self-motivated individual looking for a progressive career in the prestige beauty industry, this role offers an exciting starting point with a leader in the sector.
While certification in make-up artistry or retail make-up experience is desirable, we actively welcome candidates with amateur-level experience who can demonstrate high creative and technical ability. At Jo Malone London, we value diversity of thought and backgrounds and provide:
- Excellent training and development
- A competitive remuneration and benefits package
- A supportive culture that fosters growth
Key Responsibilities
Customer Experience
- Deliver exceptional, personalized customer service, designing authentic make-up and grooming consultations.
- Be the "host with the most"—entertaining global visitors, corporate clients, and media with creativity and warmth, from hand-and-arm massages to wedding preparations.
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Sales & Metrics
- Maximize sales performance, meeting individual service and productivity goals.
- Drive personalised recommendations, building long-term customer relationships.
Store Operations
- Maintain high visual merchandising (VM) standards, ensuring the boutique’s brand image is reflected.
- Assist with opening/closing procedures, inventory management, and stock awareness.
- Monitor competitor activity, integrating an omni-channel approach to enhance the customer journey.
Event & Team Collaboration
- Support in-store events (floral crowns, cocktail classes, tastings) and brand activations.
- Work collaboratively with colleagues and the boutique’s leadership team to uphold high service and presentation standards.
Brand & Housekeeping
- Adhere to brand grooming guidelines and maintain a polished, professional image.
- Ensure a tideless, welcoming, and professional work environment.
Qualifications & Requirements
- Preferred:
- Formal make-up artistry qualification or retail make-up advising experience
- Understanding of retail point-of-sale systems
- Essential:
- Ability to deliver inspirational, authentic, and personalized customer service.
- Adaptability and versatility in a fast-paced, seasonal retail environment (including flexible hours—days, nights, weekends, and special events).
- Professional customer-facing skills and a welcoming personality.
- Candidates invited to interview may be required to provide proof of the right to live and work in the country.
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The Ideal Candidate
- Personality & Attitude: Warm, kind, and naturally friendly; passionate about customer service and storytelling.
- Appearance & Professionalism: Graceful, polished, and always adhering to Jo Malone’s grooming standards.
- ** Versatility**: Supportive of creative, customer-demanded treatments (from unique collabs to corporate engagements).
- Outstanding Dependability: Ambitious yet coe{array, with a proactive, ‘can-do’ mindset.
Our Brand: Jo Malone London & The Estée Lauder Companies
The Employee Promise
At Jo Malone London:
- Friendships are made, friendships grow.
- Careers flourish in a supportive, creative environment.
- Fragrance mastery and sense awareness enhance your professional development.
- A union of kindness and curiosity shapes a working culture that brings people together.
Company Values & Vision (The Estée Lauder Companies)
We are: ✦ Individuals A bold, diverse community with the most creative talent.
✦ Inventors Expanding beauty for over 70+ years—shaping the industry’s future.
✦ Global Citizens Committed to innovation, passion, and continuous storytelling—efficient, empathetic, and kind.
Like our brands in the portfolio of The Estée Lauder Companies, our company culture is defined by trust, respect, and humour, ensuring both personal and professional growth. #TheElsF llevó weá whose #NoMal Konstantinopling
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