The Estée Lauder Companies Inc.
Jo Malone London - Fenwick Brent Cross - Part Time Stylist - 15 Hours
London
Posted 11 days ago
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### **About the Role**
As one of our highly skilled make-up artists, you will merge **creative** and **technical expertise** with a passion for people to deliver a welcoming, inspirational, and personalized in-store experience. Our goal is to **educate and delight** customers while showcasing our expertise through impactful in-store events and maintaining **high standards of visual merchandising** to stand out.
If you’re a **dynamic, self-starter** seeking a **progressive career** in **prestige beauty**, this could be the perfect opportunity with **Jo Malone London**. While certification or retail experience is desirable, applicants with **amateur-level expertise**—who demonstrate strong **creative and technical skills**—are also encouraged to apply. Jo Malone is proud to value **diversity of thought and people**, offering **excellent training**, development programs, and a **competitive remuneration and benefits package**.
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### **The Stylist’s Role at Jo Malone London**
At **Jo Malone London**, your role is to **bring our brand’s generosity to life** by providing **exceptional customer service**—fragrant fun, curiosity, and kindness lie at the heart of what we do. You will act as the **"host with the most"**, engaging visitors globally by crafting memorable experiences within our **boutiques**. From signature Hand & Arm massages to **meticulous wedding consultations**, creating floral crowns, or hosting events like graffiti sessions and cocktail masterclasses—**creativity connects every day**.
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Your primary responsibility is to deliver outstanding customer service while hitting sales and service targets. You’ll also:
- Maintain the store environment
- Assist in opening/closing operations
- Support housekeeping and daily operations
- Align with individual sales and service goals
Key Responsibilities
- Deliver exceptional customer service to foster loyalty.
- Maximize sales performance and drive productivity.
- Collaborate with colleagues to enhance boutique experiences.
- Execute in-store events to engage and retain customers.
- Monitor stock and inventory to ensure high availability.
- Maintain high visual merchandising (VM) standards and uphold a polished appearance.
- Provide competitive insights on rival brands for an omnichannel retail strategy.
- Adhere to Jo Malone grooming and brand guidelines.
Requirements & Qualifications
- Experience: Formal certification in make-up artistry or previous retail make-up expertise is preferred. Even amateur-level artists with proven creative and technical skills are considered if they can demonstrate inspiring, authentic service.
- Customer Service: Proof of exceptional interpersonal abilities to engage with customers in-person and authentically.
- Retail Excellence: Composure in a fast-paced environment, including late shifts, weekends, and special events.
- Retail Tech: Familiarity with retail point-of-sale (POS) software.
- Work Authorisation: Must provide proof of eligibility for employment in the country prior to interview.
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Ideal Candidate Values & Traits
- Personality: Warm, friendly, and accommodating—exhibiting a "can-do" attitude.
- Passion: Thrives on storytelling and customer-focused service.
- Adaptability: Thrives in diverse scenarios such as events or high-traffic periods.
- Image & Presentation: Maintains a clean, groomed, and polished appearance.
The Jo Malone Difference
Jo Malone celebrates a culture founded on trust, respect, and humour.
- Professional Development: Equivalent to becoming a fragrance connoisseur—exploring senses and creativity in a new dimension.
- Workplace Culture: A supportive, creative community where democracy of meaning fosters friendships and career growth.
Our corporate identity aligns with **The Estée Lauder Companies’, where holistic values like:
- We are individuals – a bold, diverse community of creative minds are integral to our success.
- We are inventors – across 70+ years, we’ve redefined beauty—collaborate on shaping the future of hygiene, Twitter aesthetic.
- We are global citizens – empowering unified excellence, responsible growth, and true beauty innovation.
Apply to be part of #ELCfamily where we push boundaries and inspire global citizens.```--- (Note: Per our instructions, I've formatted this as clear markdown WITHOUT initial code fence.) ---
# ElCfamily — Of the brand.
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Skills
Customer Service
Make-Up Artistry
Sales Performance
Visual Merchandising
Team Collaboration
Event Execution
Retail Point-of-Sale Software
Creativity
Adaptability
Communication
Housekeeping
Inventory Management
Grooming Standards
Competitor Awareness
Service Goals
Storytelling
Location