Estée Lauder Companies
Jo Malone London - Stylist - Covent Garden - 37.5 hours per week
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Jo Malone London - Stylist - Covent Garden - 37.5 hours per week
Head Stylist (Wellness Boutique) – Jo Malone London
About the Role
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity, and kindness define the experience. In this role, you will be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™. Creativity is the daily ethos—from signature Hand & Arm massage services to wedding consultations, where you’ll help bottle memories. From floral crowns and interactive art experiences to chocolate tasting and cocktail masterclasses, our unique services and events create buzz.
The primary responsibility? Delivering outstanding customer service while meeting service goals. Additional duties include maintaining the store environment, assisting with opening/closing, and housekeeping whilst aligning with individual sales and service targets.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities and Tasks
- Deliver exceptional customer service – Enhance visitor experiences with warmth and insight
- Maximise sales performance – Meet and exceed productivity goals
- Foster collaborative relationships with colleagues to ensure seamless operations
- Support in-store events – Event execution and engagement to elevate the brand
- Stock and inventory awareness – Monitor supplies and availability
- Maintain high VM (Visual Merchandising) standards – Present a polished, inviting boutique
- Stay aware of competitor activity – Drive an omnichannel approach to support brand growth
- Adhere to Brand grooming guidelines – Represent brand elegance in appearance and presentation
- Ensure high standards of housekeeping – Keep the boutique clean and welcoming
Requirements
The ideal candidate embodies a model of generosity and hospitality, with a warm, kind, and friendly disposition. You should thrive on:
- Storytelling and personalised experiences – Inspiring and uplifting every customer
- Versatility and adaptability – Thriving in a fast-paced, bustling environment
- Versatility in appearance – Templately groomed, clean, and crisp to reflect the brand
- Intelligence and smart demeanour – Maintaining sophistication in all interactions
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Qualifications:
✔ Ability to provide authentic, personalised customer service ✔ Flexibility – Willing to work retail hours, including nights, weekends, and special events ✔ Proof of right to live and work in the country (required for interview stages)
Beneficial but not mandatory: ✔ Experience in hospitality, wellness, or high-end retail environments ✔ Familiarity with organised sales targets and motivational techniques
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location