The Estée Lauder Companies Inc.
Jo Malone London Welwyn Garden City Stylist 7.5hrs
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Senior Jo Malone London Boutique Stylist
About the Role
At Jo Malone London, we bring the brand’s generosity to life through exceptional customer service in our boutiques. Fragrant fun, curiosity, and kindness are what make this role special. As a Boutique Stylist, you will be the host with the most—entertaining visitors from around the world, showcasing The World of Jo Malone London™, and providing unforgettable experiences.
Creativity defines our daily work:
- Delivering the signature Hand and Arm massage
- Hosting wedding consultations to bottle precious memories
- Catering to floral crowns, graffiti artists, chocolate tastings, and cocktail masterclasses
- Engaging with corporate clients, media, and global colleagues
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Your role is to provide outstanding customer service, meet service goals, maintain the boutique environment, assist with opening/closing procedures, and support housekeeping tasks. You’ll also understand and contribute towards individual sales and service goals.
Responsibilities
- Offer exceptional customer service to every visitor
- Deliver on service and sales goals
- Maintain a luxurious store environment and operations
- Support store opening and closing routines
- Assist with housekeeping duties
- Engage in branding through storytelling and creativity
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Requirements
The ideal candidate will embody these qualities:
- Warm, kind, and friendly, with a ‘can-do’ attitude
- Passionate about service and storytelling
- Adaptable, versatile, and gracious
- Smart, intelligent, and polished – ability to present a groomed, clean, and crisp image
- Strong ability to provide inspirational, authentic, and personalized customer experiences
Additional Preferences
-Ability to work retail hours (including days, nights, weekends, and special events in a fast-paced environment) -Applicants must be able to prove right to live and work in the country when invited for interview.
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