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Company Description
Soho Housing Association is a not-for-profit housing provider that owns and manages nearly 800 residential properties across central London neighborhoods including Soho, Covent Garden, Bloomsbury, Farringdon, Queen’s Park, and Victoria. The association focuses on delivering social and affordable housing to help residents remain in central London communities that are otherwise highly priced. In addition to its residential portfolio, Soho Housing Association owns 37 commercial properties in the city center. Rental income from these commercial properties is reinvested to support and expand its social housing initiatives. The organization is committed to maintaining vibrant, diverse, and sustainable urban communities.
Role Description
This is a full-time, on-site role based in Rochester. The Job Title will support the effective management of housing services, working closely with residents, colleagues, and external partners to ensure high-quality service delivery. Day-to-day tasks may include responding to resident inquiries, supporting tenancy management activities, maintaining accurate records and documentation, and assisting with property-related inspections or coordination. The role will also involve general administrative duties, collaboration with internal teams to improve processes, and participation in projects that enhance resident experience and operational efficiency. The successful candidate will uphold Soho Housing Association’s values and contribute to a positive and inclusive working environment.
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Qualifications
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- Ability to provide excellent customer and resident service, including clear communication, active listening, and professional relationship management.
- Strong organizational, time-management, and administrative skills, with the capacity to handle multiple tasks and maintain accurate records.
- Basic understanding of housing, property management, or community services, or a willingness to learn and develop in these areas.
- Proficiency with standard office software (e.g., email, word processing, spreadsheets) and comfort with learning new systems and digital tools.
- Problem-solving skills, attention to detail, and a proactive approach to identifying and addressing issues.
- Ability to work effectively on-site as part of a team and independently, demonstrating reliability, adaptability, and accountability.
- Experience in a housing association, social housing, or related sector is beneficial but not essential.
- Relevant education or training in housing, social care, public administration, or a related field is an advantage.
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