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Company Description
Howdens is the UK’s leading kitchen supplier, offering thousands of products across kitchens, joinery, hardware, and bathrooms to trade professionals. With over 850 depots across the UK and Europe and UK sales of £2.3 billion in 2024, the business is built on a trade-only model that supports builders with reliable stock, design expertise, and competitive local pricing. A dedicated supply chain, efficient warehouse network, and UK-based manufacturing sites in Howden, East Yorkshire, and Runcorn, Cheshire ensure products are available from stock at local depots. Howdens fosters an entrepreneurial culture by empowering depot managers and focusing on helping local tradespeople grow their businesses. The company is committed to community engagement and, based on employee feedback, ranked 10th in the 2022 Best Big Companies to Work For list.
Role Description
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This is a full-time, on-site role based at the Howdens depot in Nottingham. The Job Title role focuses on supporting day-to-day depot operations, delivering excellent service to trade customers, and contributing to sales and customer satisfaction. Typical responsibilities may include:
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- Assisting with customer inquiries
- Supporting kitchen and product design consultations
- Maintaining stock levels and merchandising
- Coordinating with the warehouse and supply chain teams to ensure timely availability of products
- Processing orders
- Handling basic administration
- Collaborating with colleagues to achieve depot performance targets
The successful candidate will work closely with local tradespeople and internal teams to uphold Howdens’ standards of quality, safety, and service.
Qualifications
- Customer service and communication skills, with the ability to build effective relationships with trade customers and colleagues.
- Basic sales and commercial awareness skills, including confidence in discussing products and supporting customers with suitable solutions.
- Organizational and time-management skills, with attention to detail when handling orders, stock, and depot administration.
- Teamwork and collaboration skills, with a proactive approach to supporting depot operations and achieving shared goals.
- Basic IT skills, including the ability to use email, order processing systems, and product information tools.
- Previous experience in a trade, retail, or depot environment is beneficial but not essential.
- Comfortable working in a fast-paced, physical environment, with a focus on health and safety.
- Willingness to learn about Howdens products, kitchen design principles, and the needs of trade professionals.
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