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Joiner
What You Can Expect From Us
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Competitive salary: £35,300 per annum (£18.10 hourly)
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Annual leave: 32 days + bank holidays, totalling 40 days paid holiday (8 weeks equivalent)
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Healthcare benefits:
- Access to Salary Finance for short and long-term loans, plus a savings facility
- Option to increase holiday entitlement through service or holiday purchase schemes
- 24/7 Cash Plan, including private GP access, dental, optical, physiotherapy, and extra care packages (extendable to family)
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Pension scheme: Immediate entry with matched contributions (up to 10%)
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Work-life balance:
- Flexible working and family-friendly policies
- £150 per annum learning allowance ("Learning for Life" scheme)
- Discounts and cash-back offers (retail, automotive, holidays, hospitals, cycle-to-work)
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Career development:
- Support with training and qualifications
- Access to professional developments and growth opportunities
About the Role
We’re seeking a joiner to join our expanding Onward Repairs team, delivering property maintenance services to our customers across the Northwest. This role involves executing a variety of repair and maintenance tasks, primarily within homes and void properties, ensuring high standards and compliance with legal/regulatory requirements.
Key responsibilities include:
- Delivering high-quality repair solutions at a cost-effective price while maintaining group standards and performance targets.
- Assessing/trading and organising cost-efficient materials.
- Coordinating tailored repair plans and effective communication with customers, stakeholders, and colleagues.
- Ensuring tools/materials are readily available to site teams.
- Optimising workload to balance efficiency and quality.
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Customer Service:
- Providing responsive, high-standard repairs on time.
- Liaising with customers on access, safety, and defect assessments.
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Quality Assurance: Ensuring repairs meet excellence standards.
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Records Management:
- Logging jobs via PDA (handheld equipment) and maintaining documentation (e.g., access details, materials, work progression, follow-ups).
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Health & Safety:
- Full compliance with legal health and safety requirements.
- Operating machinery/plants with strict safety adherence (including powered hand tools and company vehicles).
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Standby Service: Participation in roта-based ‘out-of-hours’ work (evenings/weekends), remunerated additionally.
Key Responsibilities (Detailed)
Delivery
- Research, assess, and implement affordable repair solutions aligned with Onward’s standards.
- Coordinate materials, storage, and access for field teams.
- Develop efficient schedules for optimal service delivery.
Customer Liasion & Technical Support
- Engage warmly with internal/external customers (technical sales, service appointments, progress reviews).
- Assess repair scope via physical inspections.
Quality Control
- Conduct end-to-end inspection of completed work to confirm satisfactory outcomes.
Compliance & Governance
- Update digital records on completed jobs (details, timelines, materials used).
- No additional risk/negotiation workaround required—focus is on adherence and continuity.
Requirements
Essential Skills & Experience
|- |✅ NVQ Level 2 (or equivalent) in joinery with relevant work history. |✅ Valid UK driving licence (operating company vehicles). |✅ Hands-on construction/building trades expertise (includes scaffold knowledge, essential tools). |✅ NVQ in Job Preparation, Planning & Execution (CSCS card required). |✅ Knowledge of health & safety (HASAWA 1974, COSHH, PPE), operational best practices.
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Strong Soft Skills:
- Customer focus: Proven ability to balance ambition with empathetic service.
- Self-management: Thrives in target-driven environments. |✅ Commitment to maintaining high standards for client satisfaction.
Desirable Skills
- PDA/mobile devices: Familiarity with hand-held technology.
- Social / Affordable Housing Experience (ideally residential voids management).
- Certifications in asbestos awareness, power tools, manual handling, or equipment safety.
Benefits & Support
- Social recognition: Covered perks like gym access workforce events.
- Custom training: Support for development and qualifications aligned with career progression.
- Development across sectors (private, commercial residential spheres).
Onward fosters personal growth—offering stability and trust in staff excellence.
About Onward
Onward Repairs is the since 2007, servicing 35,000+ apartments, prioritising customer-first, proactive maintenance with unmatched efficiency.
As Onward Homes, we build 500 homes annually and dedicates resources to community enrichment. Diverse teams with flexible support underpin our strong company values, creating a thriving workspace for our people.
Application Notes
- For concerns/questions at any stage, contact us at: HumanResourcesTeam@onward.co.uk
- We reserve the right to reconsider or early close this role.
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