Howden
Junior Account Handler
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Who are we?
Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 23,000 employees and spanning more than 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
Are you enthusiastic about working as part of a team to help succeed? We are on the lookout for enthusiastic individuals who are ready to take their step into the world of construction insurance and help drive new growth for our company. As part of our team, you'll have the chance to support your colleagues in delivering the quality service our clients expect from us at Howden.
The purpose of the role is to provide technical and administrative support to clients in relation to existing Latent Defects Insurance (LDI) policies for UK construction projects as well as assist in any connected insurances such as Contractors All Risks. The role involves managing policies throughout their lifecycle, ensuring high service standards until the completion of the site, and helping to generate repeat clients by identifying new business opportunities on upcoming projects.
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What you'll do
- Act as a key day-to-day contact for clients, surveyors, and insurers.
- Assist with onboarding new construction projects.
- Ensuring Subjectivities are completed in good time for insurers.
- Ensuring Latent Defects Certificates are issued on time.
- Works with senior members of the team to ensure Team objectives are achieved.
- Participates in team meetings as required.
- Work alongside team members on assigned projects.
- Draft client quotation documents.
- Assist in responses to market and third-party queries as appropriate.
- Takes responsibility for data entry, process debit notes, and chase funds from clients.
- Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail.
- Processes data promptly and accurately on relevant systems to support and improve high levels of client service/internal process execution and to facilitate informed analysis.
- Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company, and regulatory requirements.
- Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures.
- Adheres to company policies and procedures and obtains all authorisation.
- Actively undertakes personal development to ensure up to date knowledge and understanding of best practice.
- Undertaken all compulsory regulatory training modules.
Who we're looking for
- A determination and willingness to learn about Latent Defects Insurance and Contractors All risks insurance.
- Ability to work well as part of an open and collaborative team.
- Organised with attention to detail and diary management skills.
- This is an entry-level role so Construction Insurance knowledge is not required, and training will be provided. However, any previous experience and knowledge would be preferred.
- Strong telephone skills.
- Good E-mail communication skills.
- Strong IT skills.
- Hybrid working – Manchester office.
- Confidence to work with others and provide a supporting role to the team.
What do we offer in return?
A career that you define.
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Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden, we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other, in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference, at work and beyond.
We consider our people our chief competitive advantage and as such, we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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