hackajob
Junior Application Support Analyst
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Junior Application Support Analyst
Associate Application Support Analyst
hackajob in collaboration with System C is looking for a passionate professional to join their Application Support team.
About the Role
Join a supportive team delivering technology that genuinely improves lives.
We’re hiring an Associate Application Support Analyst to help local authorities maximise the value of our market-leading education and social care software. If you're looking to start your career in technology in a fast-paced, collaborative environment with structured training and mentorship, this could be your opportunity.
Responsibilities
- Provide 2nd line support for customer incidents using Jira
- Investigate and resolve technical issues using logs, SQL, and diagnostic tools
- Work closely with Product, Development, and third-party partners
- Replicate issues to identify bugs and support long-term fixes
- Communicate with customers clearly and regularly
- Take ownership of assigned customers, ensuring timely resolutions within agreed SLAs
- Support both hosted and on-premise systems
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Requirements
You Will Bring
A combination of enthusiasm, curiosity, and the willingness to learn.
- Strong communication and customer service skills
- A basic understanding of IT systems or software (preferred)
- Interest in SQL or programming concepts
- A proactive mindset and the ability to take ownership of tasks
- Experience working both independently and collaboratively
- (Helpful but not essential) Familiarity with Jira, server environments, or remote support tools
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Why Join Us?
You’ll contribute to delivering technology that connects and transforms health and care outcomes.
- Structured training programme with mentoring and clear progression pathways
- Opportunities to develop technical and customer-facing skills
- Friendly, inclusive environment where learning and growth are valued
- Flexible benefits tailored to your needs
- Recognition for the impact you make
This role is ideal for someone who enjoys problem-solving, learning new technologies, and making a meaningful impact.
Apply Today
If you’re ready to start your career in application support and want to work in a team that values ownership, collaboration, and continuous improvement, apply now.
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