Adroit People Limited (UK)
Junior AV Support
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🎯 Hiring Now: Junior AV / UCC Support
📍 Location: EC1N 6RA, London, UK
📄 Employment Type: Contract (6 Months, Extendable)
🏢 Work Mode: Onsite
We are looking for a proactive professional to support and maintain enterprise collaboration technologies in a fast-paced corporate environment.
Key Responsibilities
- Perform routine health checks and operational support for Video & Audio Conferencing (VAC) systems, meeting rooms, and auditoriums.
- Troubleshoot and resolve AV/UCC issues, escalating to vendors when required.
- Log and track incidents with hardware and software vendors.
- Monitor and manage Cisco collaboration solutions and Condeco scheduling systems.
- Schedule and configure video conferences between internal offices and external organizations.
- Provide support for VIP meetings, executive video conferences, and corporate events.
- Monitor and manage auditorium bookings and event-related AV requirements.
- Deliver hands-and-feet support for incidents raised through the Global Service Desk (GSD).
- Configure presentation setups and audio/video conferencing requests.
- Manage and monitor ScreenCloud digital signage displays and resolve failures.
- Administer Cloudbooking platform, including onboarding, modifications, and troubleshooting.
- Support MultiTaction environments and assist with integrations and functionality requirements.
- Manage and support video walls and collaboration technologies across office locations.
- Configure and support Microsoft Teams Rooms, including room panels, displays, and additional service features.
- Assist with hardware and software upgrades for Video Conferencing equipment and collaboration platforms.
- Ensure smooth daily operations across all services within the UCC support scope.
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Required Skills & Experience
- Experience supporting Unified Communications & Collaboration (UCC) environments
- Hands-on experience with Cisco Video Conferencing solutions
- Knowledge of Microsoft Teams Rooms (MTR) administration and support
- Experience with Condeco, Cloudbooking, or similar room booking platforms
- Understanding of AV technologies, meeting room systems, and auditorium setups
- Strong troubleshooting and incident management skills
- Experience supporting executive/VIP meetings and corporate events
- Knowledge of digital signage solutions such as ScreenCloud
- Excellent communication and stakeholder management skills
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Preferred Skills
- Experience with video walls and collaboration displays
- Exposure to MultiTaction environments
- ITIL-based service support experience
- Experience working in enterprise corporate environments
Why Join?
- Opportunity to work in a large-scale enterprise collaboration environment.
- Exposure to the latest AV, Microsoft Teams, and Unified Communications technologies.
- Long-term contract potential with possible extensions.
- Collaborative and dynamic work environment.
📩 Interested?
Send your latest CV to amulya@adroitpeople.com or apply directly via LinkedIn.
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