Kitt
Junior Client Success Manager
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Junior Client Success Manager
Junior Client Success Manager
At Kitt, we design and operate workspace for the world’s most vibrant brands. From managing the design and build to creating an elevated ongoing experience, we craft spaces that inspire clients to leave home for work.
🚀 Role Mission
The Junior Client Success Manager will drive excellent client experience by:
- Delivering high customer satisfaction across their portfolio of clients.
- Ensuring day-to-day client needs are met by delivery teams whilst identifying opportunities to improve satisfaction.
- Converting positive relationships into upsell opportunities and additional revenue.
✏️ Responsibilities
- Manage a portfolio of client accounts, balancing individual needs within their allocation.
- Build and nurture long-term relationships with office managers, lead tenants, influencers, and key stakeholders.
- Proactively monitor the client experience and service delivery—paying close attention to:
- Service requests
- Internal/external communications
- Health and safety procedures
- Escalate promptly when clients encounter issues, collaborating with Senior Operations Managers and Senior Account Managers as needed.
- Hit or exceed KPIs in proactive client updates (e.g. delivery timelines, service milestones).
- Drive client retention, satisfaction, and revenue growth through engaged communication.
- Identify upsell and cross-sell opportunities corresponding to client needs.
- Create a pipeline of commercial and expansion opportunities for Senior Managers to convert into deals.
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About You
Are you a people-first professional with a passion for delivering exceptional service? We’re looking for candidates who:
- Experience in customer service, account management, or sales—where you’ve honed strong communication skills while understanding client needs.
- Proactivity and curiosity—able to recognise opportunities in conversations and drive results, even in high-pressure environments.
- Self-motivation & goal orientation—thriving on targets, and exceeding them with a can-do attitude.
- Organisational skills—juggling multiple priorities confidently in a fast-paced setting.
- Passion for partnership—committed to building trusted, long-term relationships with clients as their success partner.
You also bring positiveness and problem-solving to challenges. Most importantly, you’re eager to learn and grow in a hands-on role that prioritises client outcomes.
Why Kitt?
The workplace landscape has changed for good. As people prioritise purpose over pay, office environments no longer cut the mustard.
At Kitt, we believe company culture is best cultivated in unique, personalised spaces. Our clients trust us for more than a lease; we are culture partners, shaping environments tailored to their brand and team long after they move in.
🤝 The Perks of Working With Us
| Benefit | Details |
|---|---|
| Stock options | Generous equity scheme for eligible employees; ask us for details! |
| Salary | Starting at £36,500 – £46,000 |
| Holidays | 28 days plus Bank Holidays per year |
| Parental leave | Up to 12 weeks’ paid leave for primary caregivers |
| Supportive policies | Pregnancy loss support leave |
| Social culture | Regular work events and team socials |
| Financial wellness | Octopus MoneyCoach (financial guidance and support) |
| Family support | Workplace nursery subsidies |
| Wellbeing | Cycle to Work scheme, Season Ticket Loans |
| Mental & physical health | Through WellHub + Dr Care Anywhere |
| Inclusive work culture | We prioritise diversity and inclusion with equitable hiring practices. For more information, email people@kittoffices.com. |
Get help with your application
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The world moves better together. At Kitt, we believe collaboration between diverse perspectives drives innovation and ex�traordinary impact. We’re committed to fostering an inclusive environment where individuals are valued, not defined by their background.
Ready to make workspaces worth leaving home for? Apply today.
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