Kitt
Junior Client Success Manager
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Junior Client Success Manager
Junior Client Success Manager – Kitt
Kitt designs and operates workspace for the world’s most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.
🚀 Role Mission
The Junior Client Success Manager will drive an exceptional client experience by:
- Ensuring high standards of customer satisfaction across their portfolio
- Turning satisfaction into revenue through upsell opportunities and additional services
- Proactively identifying and acting on revenue growth initiatives
✏️ Key Responsibilities
- Manage a portfolio of client accounts, building strong, long-term relationships
- Maintain engagement with office managers, lead tenants, and influencers
- Monitor and enhance the day-to-day client experience, including service requests, health & safety procedures
- Escalate issues proactively, collaborating with senior teams where needed
- Exceed KPIs for proactive client updates and outreach
- Foster client retention, satisfaction, and revenue growth through proactive engagement
- Identify and convert opportunities for upsells and cross-selling
- Develop a strategic pipeline of commercial & expansion opportunities
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🎯 About You
You’re a people-first professional with:
- A proven track record in customer service, account management, or sales
- Exceptional communication and interpersonal skills
- A proactive mindset, turning insights into measurable results
- Strong organisation and multitasking abilities in a fast-paced environment
- A passion for learning, growth, and innovation
- A commitment to service excellence and building trusted client partnerships
Why Kitt?
The world of work is evolving. Companies now prioritize purpose, not just paychecks, making company culture central to workplace design. Kitt redefines it by creating offices as personalised, purpose-driven as the brands that occupy them.
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Perks & Benefits
- Generous stock option scheme
- Competitive salary: £36,500 – £46,000
- 28 days holiday + Bank Holidays
- Parental leave: Up to 12 weeks paid parental leave (primary caregiver)
- Pregnancy loss support leave
- Regular social events (not just meetings—great parties!)
- Octopus MoneyCoach for financial wellbeing
- Workplace nursery benefit
- Cycle-to-Work scheme
- Season Ticket Loans
- WellHub & Dr Care Anywhere for mental & physical health
Kitt champions diversity, inclusion, and collaboration—because exceptional work happens when different perspectives converge.
Contact people@kittoffices.com to learn more.
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