Senior

• To support the capture of requests from internal and external customers and manage the completion of the tasks.
• Work collaboratively across HealthNet’s teams to create and deliver our plans.
• To provide ad-hoc support to the Sales team to meet business requirements.
• Own and Facilitate account reviews both internally and externally.
• To provide ad hoc support to external customers ensuring timely resolution.
• Coordinate with the Sales team to ensure a seamless onboarding process and customer experience.
• Carry out regular auditing on data that is shared with the customer ensuring accuracy.
• Provide proactive, trusted support to customer accounts.
• Perform account-specific administrative tasks, with a keen eye for the detail and urgency.
• Demonstrate mentoring and coaching of colleagues.

Across All Levels

• To maintain good housekeeping.
• To follow and always promote relevant SOPs and Company policy and procedure to ensure patient safety.
• To contribute to HealthNet’s commitment to continuous improvement by forwarding your suggestions to appropriate persons.
• Continuous development of personal, professional and technical skillset.
• Any other duties commensurate with the experience and grade of the role.
• Know the Company strategy and make sure what you do on a day-to-day basis is in line with the strategic objectives.
• Ensure the work you do is of a high-quality and accuracy.
• To ensure HealthNet’s procedures and policies are always followed.
• Engage in personal professional development and attend mandatory training.
• Always present the Company in a positive way with internal and external clients, customers and staff.
• Work flexibly and efficiently to meet internal and external customer needs, whilst maintaining the highest possible professional standards.
• Always maintain confidentiality and security.

Essential:

• Strong written and oral skills.
• Strong organisation skills.
• Excellent communication skills.
• Knowledge of the Homecare Industry useful but not essential.
• Excellent Microsoft office skillset particularly Excel, PowerPoint, Teams and Outlook.
• Ability to navigate third party systems and understand functionality.
• Experience in presenting analysis in a nontechnical way.

Personal Skills & Qualities

• Ability to develop and sustain a professional Commercial department by showing mutual respect, honour and integrity, strong professional image, and personal credibility.
• Well-honed communication skills with a flexible approach.
• Strong interpersonal skills capable of building, developing, and maintaining a positive working environment.
• Self-motivated, dedicated with a committed approach showing interest in understanding the business and industry.
• Be able to follow instructions and maintain accurate information.

Key Competencies:

• Strong personality.
• Attention to detail.
• Excellent Communication Skills.
• Excellent Organisational skills.
• Numeracy with good analytical skills.

What We Offer

• Competitive salary structure.
• 25 days holiday + bank holiday.
• Pension Scheme.
• Ongoing training and development.
• Professional registration fees paid.
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme.
• Uniform provided.
• Kit bags for all Homecare Nurses.
• Eyecare Vouchers.
• Perks and benefits via Perkbox.
• Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.