Kurtis Property, South Woodford

Kurtis Property, South Woodford, have an amazing opportunity for an enthusiastic individual to join their team. This role requires a confident individual who can converse easily with people, is ambitious to succeed and eager for a career in property.

Job Duties

• Assist in Property Viewings: Accompany potential buyers and tenants on property viewings, providing information about the features and benefits of each property
• Client Communication: Communicate with clients, both face-to-face and via phone / email, to understand their requirements and preferences
• Property Listings: Assist in creating property listings, including writing descriptions, taking photographs, and uploading listings to various platforms
• Market Research: Conduct market research to stay informed about industry trends, property prices, and competitor activity
• Negotiation: Learn negotiation techniques from experienced negotiators and assist in negotiating sales and rental agreements between buyers / tenants and sellers / landlords
• Administration: Support the administrative tasks of the sales and lettings process, including preparing contracts, arranging appointments, and maintaining accurate records
• Client Relationship Management: Build and maintain strong relationships with clients to ensure a positive experience and encourage repeat business and referrals

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.
• Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
• Work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
• Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.
• Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
• Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
• Demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.
• Have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.
• Apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
• Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).