Omnicell
Junior Field Services Engineer
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Who We Are
Omnicell is the $1.3 billion US manufacturer of automated storage and dispensing systems used in over 4000 hospitals worldwide. Omnicell’s automation and analytics solutions increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.
Up-time of our equipment is critical to smooth clinical operations across UK hospitals and customer breakdowns require a quick, knowledgeable response from a friendly face. Following significant commercial success in 2025 and with a strong order book, Omnicell UK is hiring a field service engineer in the London area.
The Role
The Junior Field Service Engineer will be responsible for maintaining and supporting Omnicell systems at our customers’ sites across Greater London.
The role will involve carrying out scheduled maintenance and ad hoc break-fix callouts, coordinated by our helpdesk team. This will include fault finding, replacing parts, performing quality and safety checks and management of time and spare parts.
On occasion you may be required to join our project teams, assisting with the installation and configuration of Omnicell systems and there may be some weekend or out of hours rota work required.
There are good opportunities for development over time into a range of areas in the business, including technical implementation, project management and solutions consultant.
KNOWLEDGE, SKILLS, EXPERIENCE, QUALIFICATIONS
Knowledge, skills, experience
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Educated to a good standard, including Maths and English. Any IT, Electrical or Engineering qualifications (either academic or professional) would be advantageous.
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Basic mechanical skills
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Practical problem-solving personality
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Excellent computer skills – MS Windows Operating Systems, Excel. Knowledge of hardware, electronic components, networks and databases.
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Understanding of stock control issues e.g. just-in-time, MRP not essential but beneficial.
Qualifications are secondary to your overall attitude, outlook and work-ethic.
Full solution, software and hardware training will be given so no specific product experience is required.
Communication and relationship skills
Able to:
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draw hospital staff out on their jobs, roles and work processes
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influence hospital staff positively to engage with automation
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intelligently interpret what you are told by hospital staff
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concisely communicate with other staff and managers
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work cheerfully and positively with us, our staff and those of our customers
Analytical and judgement skills
Able to:
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manage your time and keep on track
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understand the big picture and make intelligent decisions
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take advice where appropriate, interpret it and then act on it
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arrive quickly at logical conclusions and inject useful analysis
Personal skills, ambitions and attributes
We are looking for people who:
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put their careers first and who will give us 100%
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have ambitions to do well but who understand that success comes from work and achievement
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are positive in outlook, analytical in style
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are happy to work out in the field. This includes travelling to customer sites and/or staying in the area where the work requires.
We need intelligent and motivated people to work with long term who will share our vision and passion to succeed.
Experience of working in NHS or private hospitals would be beneficial but not essential.
This is a hands-on technical role for which you will need to have practical and technical skills.
Very important personal qualities will include your ability to think on your feet, being a methodical problem solver and being of mature, confident and polite character.
You will need to live near or within easy commuting distance of Greater London where most of your work will be based. The role will occasionally involve travel further afield to hospitals across the UK and there may be occasional nights away from home.
£27k-£31k depending on experience and qualifications plus annual bonus, workplace pension, company laptop and phone.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.” Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.
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We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com [Recruiting@omnicell.com].
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
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