Intellect Group
Junior Infrastructure Engineer - IT Solutions Provider
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Junior Infrastructure Engineer – Managed Service Provider
Salary: £35,000–£45,000
Location: London (Hybrid)
Company: Established MSP
Overview:
I’m working with a well-established Managed Service Provider looking for a Junior Infrastructure Engineer to support and deliver infrastructure services across a varied client base.
This role is ideal for someone coming from a 2nd line / junior infrastructure background, who’s comfortable with core Microsoft technologies and wants more exposure to infrastructure projects, cloud, and client-facing work within an MSP environment.
Key Responsibilities:
- Provide 2nd–3rd line support across servers, cloud, networking, and end-user environments.
- Support senior engineers with infrastructure and cloud projects.
- Assist with day-to-day management of customer environments (on-prem and Azure).
- Troubleshoot escalated tickets involving Active Directory, servers, networking, and security.
- Work directly with customers where required, escalating complex issues appropriately.
- Maintain clear technical documentation and contribute to improving internal processes.
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Core Technical Skills:
- Windows Server & Active Directory (Users, GPO, DNS, DHCP).
- Microsoft 365 & Azure AD (Entra ID).
- Basic Azure exposure (VMs, storage, permissions).
- Virtualisation fundamentals (Hyper-V and/or VMware).
- Networking basics: VLANs, subnetting, VPN concepts.
- Backup fundamentals (Veeam, Acronis, or similar).
- MSP experience preferred (or strong support background in a fast-paced environment).
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Very Desirable Project Experience
- Intune deployments / rollouts (policies, device management, app deployment).
- Workstation imaging and rollout projects (Autopilot, MDT, SCCM or similar).
- Office moves / site setups (networking, Wi-Fi, end-user setups).
- Microsoft 365 tenant migrations or upgrades.
- Assisting with server upgrades or cloud migrations. (Hands-on involvement or supporting roles in these projects is absolutely fine.)
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