Driver and Vehicle Licensing Agency (DVLA)
Junior Infrastructure Engineer - Telecoms
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Junior Infrastructure Engineer - Telecoms
465056 Junior Infrastructure Engineer - Telecoms Driver and Vehicle Licensing Agency
Apply before 11:55 pm on Sunday 12th July 2026.
📍 Location: Swansea (hybrid working) 💷 Salary: £30,485 – Civil Service Pension with 28.97% employer contribution 🕘 Contract Type: Permanent (flexible working, full-time, job-share or part-time) 🏆 Open Positions: 1
About the Role
As a Junior Telecoms Infrastructure Engineer, you’ll join DVLA’s Centre of Digital Excellence, supporting a range of projects to deliver a cloud omni-channel contact centre system. Working alongside industry experts, you’ll:
- Shadow, learn, and gradually take on complex tasks independently.
- Work on real-time services while developing your expertise.
- Be part of DVLA’s Infrastructure Engineering Community, contributing to process improvements and defining technical best practices.
- Operate with reduced supervision, proposing changes to enhance service delivery.
You’ll also take part in a volatile rota covering out-of-hours support (5 pm–7 am Mon–Fri, plus 24/7 weekends/holidays). Participation qualifies for a non-pensionable PFWH allowance.
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Top Responsibilities
- Work with systems to implement technical best practices, planning and executing innovative service changes under supervision.
- Develop skills in a multidisciplinary team, keeping up with new tools, products, and techniques.
- Establish stakeholder relationships to support service delivery, maintenance, and enhancements.
- Collaborate to diagnose issues, analyse trends, and propose solutions.
Benefits
- Tailored learning & development for on-the-job growth.
- Flexible working, promoting a healthy work-life balance.
- Inclusive culture with staff communities, career frameworks, and diversity initiatives.
- 28.9% employer Pension contribution.
- On-site wellness: Gym + personal training (membership applies).
- Family-friendly perks: On-site nursery, restaurants, and coffee bar.
- 40 days holiday (25 + bank holidays): Increases yearly (up to 30) + 8 Bank Holidays + 1 Privilege Day.
- 24-hour Employee Assistance Programme (free, confidential support).
- Free parking.
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Requirements
You’ll need:
- Software development lifecycle + programming fundamentals (OOP, MVC architecture).
- Quality assurance expertise (testing, bug-fixing, problem-solving).
- Keen attention to detail for on-time delivery of new software/relaxation of defects.
- Solid cloud-based SaaS knowledge and API/Databases expertise (SQL querying, performance management).
- Familiarity with cloud omni-channel call centre technologies, especially CCaaS frameworks.
- Agile & ITIL methodologies proficiency.
- Awareness of AI tools (NLP, speech recognition, TTS), drumming up their practical use.
- A commitment to collaborative stakeholder engagement and supporting implementation of new technologies.
How to Apply
👉 Read the full job and apply by 12th July 2026 (23:55): Apply here.
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