System C
Junior IS Support Analyst
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Junior IS Support Analyst
Associate Support Analyst – Entry-Level IT Support Role
At System C, we develop technology that meaningfully improves health and care outcomes. Our supportive internal IT team inspires colleagues to perform at their best. We’re now seeking an Associate Support Analyst to join our Corporate IT department as an ideal starting point in a professional IT career.
The Opportunity
This is a junior, first-line support role, perfect for recent graduates or those beginning their IT careers. You’ll deliver day-to-day technical assistance across the business, learn from seasoned colleagues, and establish a strong foundation in corporate IT.
The position is based in our Liverpool office, operating Monday to Friday.
Key Responsibilities
You’ll contribute to the following core duties:
- Provide first-line support for laptops, mobile devices, and peripherals.
- Handle help desk tickets with professionalism, calmness, and a customer-focused outlook.
- Assist with deploying and configuring:
- Windows
- macOS
- Standard business applications
- Manage user account tasks, including:
- Password resets
- Basic access adjustments
- Prepare and provision laptops and mobile devices for new employees.
- Apply software updates in compliance with IT policies and change protocols.
- Maintain accurate records of:
- Assets
- Configurations
- Support activities
- Contribute reports on ticket volumes and recurring technical issues.
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Who We’d Like to Hear From
Ideal candidates may be:
- A recent IT graduate (or pending graduate)
- Or with up to 1 year of experience in IT support, service desk roles, or a similar function.
Most important, you should bring:
✔ Basic technical skills:
- Familiarity with Windows, macOS, and everyday productivity tools (e.g., Microsoft Office suite).
✔ Problem-solving mindset:
- Ability to approach issues logically and calmly.
- Curiosity to experiment with solutions.
✔ Clear communication:
- Capacity to simplify technical language for non-expert users.
✔ Strong self-management:
- Excellent organisation and time-management skills.
- Ability to prioritise workloads efficiently.
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✔ Proactive attitude:
- Eagerness to learn and develop within IT Support.
- Collaborative and integrity-driven approach to teamwork.
Note: Experience with tools like:
- Active Directory
- Microsoft 365 administration
- Mobile device management
- IT Service Management (ITSM) platforms is helpful but not essential. We provide training and mentorship to support your growth.
Additional Information
Our structured training programme will align with industry standards. After full competency, you’ll extend your role to:
- Travel across the UK to deliver on-site support.
- Collaborate with colleagues in our diverse team.
Why Join System C?
We foster an accountable, collaborative, and learning-focused culture. This is a chance to: 🔹 Build a long-term career in technology.
🔹 Contribute to health and care innovation.
Systems C are shaping the future of healthcare technology. Apply today to begin a meaningful IT career.
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