Ward and Burke
Junior IT Support Engineer
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To support our continuing growth, Ward & Burke are looking for a motivated and hardworking IT Support Engineer to join our IT team and provide day-to-day support to our UK users.
This role is suited to a hands-on IT professional who enjoys solving day-to-day technical issues, supporting users directly, and helping maintain reliable IT services across office and site environments.
The ideal candidate will be a practical, service-focused IT professional who is comfortable supporting users directly, managing device builds, troubleshooting everyday issues, and travelling to company sites when required. They will bring a positive attitude, strong communication skills, and a willingness to learn across Microsoft 365, Intune, SharePoint, networking, and site-based IT support.
The role will be based primarily in Swillington, with regular travel to Ward & Burke offices and project sites as required. A full driving licence and access to a car are essential for this reason.
Key Responsibilities
- 1st Line Support: Provide first-level technical support to end-users via phone, email, and in-person.
- Desktop Building: Configure and deploy PCs for new and existing employees using Microsoft Intune.
- Network Setup: Assist in setting up and maintaining network infrastructure, including routers, switches, and wireless access points.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues in a timely manner.
- User Training: Provide basic training and support to users on Microsoft 365, SharePoint, and other company tools.
- Collaboration: Work closely with other IT team members to ensure seamless IT operations and support.
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The successful candidate will gain practical experience across Microsoft 365, Intune, SharePoint, device deployment, networking, and site-based IT support while working as part of a supportive IT team.
Required Skills And Qualifications
- Required: Degree in Computer Science, IT, Information Systems, or related discipline.
- Technical Proficiency: Knowledge of Microsoft 365, Intune, and SharePoint.
- Hardware Skills: Experience in building and configuring desktops and laptops.
- Networking Basics: Understanding of basic network setup and troubleshooting.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities.
- Team Player: Ability to work effectively in a team environment.
- Driving licence and access to a car required due to travel to company sites.
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Desirable experience: Working in a construction, engineering, or multi-site environment; familiarity with ticketing systems; and basic knowledge of endpoint management, device security, and Microsoft 365 administration.
Job Details
- Job Type: Full Time (Graduate / Entry Level) – [Office]
- Location: Leeds – with occasional travel to company sites as required
- Application Closing Date: 17th July
- Expected Start Date: [ASAP]
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