Cape.io
Junior IT Support Engineer
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About Cape.io
At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.
We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.
Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.
Company Vision and Mission
Making creative ad workflow collaboration easier. Simplifying and automating the end to end creative workflow — enabling our clients to deliver premium and relevant ad experiences to consumers.
Company Values
Our values aren't just words on a wall; they are the principles that guide our decisions, actions, and interactions every day.
- Move smart: Hesitation kills momentum. We combine speed with intelligence, turning complex challenges into automated solutions. Every experiment teaches us, every failure makes us stronger.
- Define tomorrow: We're not here to meet expectations; we're here to reset them. Our mission demands unprecedented quality, security, and scale. We push the boundaries of what's possible.
- Be better together: Success multiplies when shared. We step up, dig in, and make things better for each other. Through open collaboration and fierce support, we turn individual potential into collective achievement.
- Change what’s possible: Creativity drives humanity forward. Our technology exists to amplify it, protect it, and let it soar. We remove barriers between great minds and great work.
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Overview of role
An exciting opportunity has become available for an enthusiastic individual to join us as our Junior IT Support Engineer in this newly created role.
The Junior IT Support Engineer will work alongside a small team of skilled and experienced IT professionals who are responsible for building, administering and supporting the IT Infrastructure across multiple sites both in London and across the globe.
You will be supporting users in person in the London office with Windows & MAC deployment, system checks and monitoring, managing escalations with 3rd party providers and IT administration. The longer term view is to develop and provide support at 2nd line.
We will require you to have some experience in end user IT equipment and basic networking knowledge. However, consideration will be given to all levels of experience, but the more knowledge / exposure including A.I would be advantageous.
What you'll do
- Ticket Management: Responsible for logging and managing support tickets.
- User Account Management: Responsible for creating, modifying, and deleting user accounts – Onboarding/Off-boarding.
- Service Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues.
- Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation.
- Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices.
- Troubleshooting: Responsible for diagnosing and resolving basic technical issues.
- User Assistance: Responsible for assisting users with common IT tasks, such as password resets and maintaining office hardware.
- Escalation: Responsible for identifying and escalating complex issues to higher-level support.
- Customer Service: Responsible for maintaining a high level of customer service and communication with users.
- Documentation (Basic Issues): Responsible for creating and updating documentation for common issues and solutions.
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What you'll bring
- Ideally you will have some experience in end user IT equipment and have basic A.I and networking knowledge.
- Technical knowledge in MacOS and Windows and familiarity with identity and device management tools like Jamf, Manage Engine, Azure AD and / or AWS.
- Experience with enterprise collaboration tools, such as Google Workspace, Office 365, Slack, RingCentral, Adobe and more products.
- Excellent troubleshooting and problem-solving skills within Mac, Windows and enterprise IT environments.
- AV event management experience, including hands-on expertise with Google Meet.
- Proficiency with ITSM platforms like Zendesk, using them for ticketing, incident tracking, and process automation.
- A proactive, customer-first mindset, with strong written and verbal communication skills to support both technical and non-technical audiences.
- A meticulous approach to IT operations, ensuring precision and attention to detail in your work.
- A drive for continuous improvement, whether in streamlining IT processes and being a team player.
Skills
- Self motivated
- Good communication skills
- Excellent customer service skills
- Organised
- Reliable
- Keen to learn new skills
- Team player
- Drive to troubleshoot and resolve problems
Why join Cape.io?
- Competitive salary and benefits package.
- Flexible and hybrid working arrangements.
- A culture of learning and development with a clear path for progression.
- A global, diverse, and collaborative team.
- The opportunity to work on a market-leading product that is defining the future of advertising.
From time to time, you may be required to work additional hours / out of hours to assist with any IT projects / duties however this is very rare.
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