Robert Half
Junior It Support Engineer
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Junior It Support Engineer
Junior IT Support Engineer (Contract, 6 Months)
[Robert Half Technology] for [Global Fashion Brand]
About the Role
We are assisting a world-leading global fashion powerhouse to recruit a Junior IT Support Engineer for a 6-month contract.
As a Junior IT Support Engineer, you will provide essential IT support functions across our fast-paced organisation. Your role will focus on maintaining enterprise-grade IT services, ensuring optimal user experience, and assisting with various IT-related responsibilities.
Responsibilities
- Proactively monitor, maintain, and resolve/Escalate IT support requests via email, phone, or internal ticketing system
- Develop support documentation to enhance the user experience where required
- Provide on-call out-of-hours support as required
- Assist the Group Technology and wider Information Technology teams with operational tasks
- Handle and complete any ad-hoc work requests as determined by the Group IT Manager
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Profile & Requirements
Ideally, candidates will meet the following criteria:
Experience & Technical Skills
- 1–2 years of IT support experience (preferably in a similar role)
- Strong understanding of:
- Windows OS (specifically Windows 10/11 Administration & Troubleshooting)
- Active Directory and Microsoft 365 support
- Basic networking concepts (e.g., DNS, DHCP, VPN), with knowledge of TCP/IP fundamentals
- Hands-on hardware troubleshooting expertise, covering:
- Desktops
- Laptops
- Mobile devices
- Printers
- Familiarity with IT ticketing systems and technical support methodologies
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Key Attributes
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills to deliver exceptional end-user support
- Ability to thrive in a fast-paced, customer-focused environment
- Willingness to provide on-demand, out-of-hours assistance when required
Certifications (Preferred but not Mandatory)
A ComTIA A+, ITIL Foundation, or Microsoft certification would be a significant advantage.
Company Overview
This opportunity is with a global fashion organisation with primary offices based in London.
- Location: On-site required
Apply now through [Robert Half Technology] for a chance to contribute to one of luxury fashion’s most influential organisations.
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