RedRock Resourcing
Junior Network Support Analyst
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Junior Network Support Analyst
Location: Harrogate (Hybrid)📍
Salary: £27K - £30k
Employment type: Permanent 💼
I'm recruiting for a Junior Network Support Analyst with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.
Key Responsibilities:
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- 1st/2nd line technical support in a 24/7 team
- Monitor and resolve faults across network and telephony systems
- Log and manage incidents, escalating where necessary
- Maintain customer communication and SLA adherence
Key Technologies:
- Networking: Cisco, Meraki, Fortinet, Huawei
- Telephony: VoIP, SIP, Broadworks, Teams
- VPN, BGP, MPLS, SD-WAN, WLAN, Cellular
- Monitoring tools & data centre environments
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Ideal Candidate:
- Experience in technical support (1st or 2nd line)
- Strong desire to learn and progress
- Good communication & fault-solving skills
- Certifications like CCNA, SSCA, or ITIL (nice to have)
Apply now to hear more details!
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