PRA Group (Nasdaq: PRAA)
Junior Product Owner
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Job Description Summary
Responsible for supporting the Product Owner, the Junior Product Owner will act as a liaison between Operations and IT development teams, collaborating regularly with key stakeholders, analysing system performance, documenting processes, organising & completing UAT, and pro-actively leading system change initiatives.
Job Description
Key Responsibilities
- Frequently meet with customers (Operations) to understand their needs
- Work for business area owners and stakeholders to identify business rules that must be implemented
- Solicit ideas, assess and prioritise product opportunities, both for new solutions and existing feature optimisation
- Collaborate with user departments: providing assistance, script review, and support as necessary
- Liaise with development team to identify and define valuable, usable and feasible solutions
- Provide direction and guidance to delivery team for product requirements
- Contribute a deep knowledge of the customer, data, business and industry
- Develop and maintain strong partnerships with key stakeholders across all levels of the business; leverage their insight to develop great products and identify cross-organisational synergies and dependencies
- Keep the business informed of product activities and progress to goals
- Develop and execute communication plans for partners across the organisation
- Prioritise Epic, Feature and Story Backlog
- Create & manage Product/Team Roadmap
- Demo new functionality to business areas
- Develop plan for user acceptance testing (UAT)
- Manage UAT, organise meetings and support training efforts to ensure effectiveness of UAT initiatives
- Perform execution of test cases manually to verify actual meets expected results
- Analyse and identify defects, then report these and follow the defect cycle
- Used DEVOPS (or equivalent) to log and track defects
- Ensure all testing efforts are delivered on time, meeting company standards & goals, and satisfying SOX auditing requirements
Required Knowledge, Skills and Experience
Essential
- Experience facilitating working sessions between different groups of stakeholders
- Excellent written and verbal communication skills leveraged to interface with business stakeholders and technical delivery resources
- Track record of exceptional team working & problem solving skills
- Ability to work with minimal oversight, balance priorities and operate proactively
- Innovative and practical
- Experience working within a regulated environment
- Advanced PC Skills, to include Excel, Word and PowerPoint
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Desirable
- Awareness of business change methodologies such as lean and six sigma
- Experience working alongside Project Managers on business improvement activities
- Familiarity with Agile, Scrum and related principles and best practices
- Relevant Industry and application domain knowledge
- Demonstrated progression and growth through past career experiences on Business and IT-related projects
Role Complexity & Impact
This role requires strong analytical and problem-solving skills, with the ability to review business processes, map end-to-end customer journeys, and identify gaps, risks, inefficiencies, and opportunities for improvement. The successful candidate will be expected to evaluate information from multiple sources, make recommendations based on evidence and business priorities, and work collaboratively with stakeholders to develop effective solutions.
The role has a significant impact across the organisation, as the recommendations and changes introduced may influence existing processes, systems, controls, and the day-to-day responsibilities of colleagues. As such, the role requires strong stakeholder management, communication, and change management skills to ensure successful adoption and delivery of improvements while maintaining a focus on customer outcomes, operational efficiency, and regulatory compliance.
Working Conditions
The role will be based in the office for a minimum of three days per week.
Working across all levels of the organisation, the successful candidate will be expected to take a proactive approach to identifying opportunities for improvement, managing and prioritising requirements, and maintaining an up-to-date backlog for the internal development team.
The role will also involve regular engagement with a range of internal and external stakeholders, requiring strong communication, collaboration, and relationship management skills to ensure successful delivery of business objectives.
Working Relationships
Operations Teams
- Work closely with operational teams to gather requirements, clarify data and reporting needs, and understand current business processes.
- Facilitate process mapping activities to identify improvement opportunities, inefficiencies, and operational risks.
- Support the translation of business challenges into practical solutions and system enhancements.
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Development Team
- Collaborate with the internal development team to define and prioritise requirements.
- Produce clear user stories, functional requirements, and acceptance criteria.
- Develop comprehensive test scenarios and support User Acceptance Testing (UAT) to ensure delivered solutions meet business needs and quality standards.
External Vendors
- Engage with third-party software providers and service partners to investigate and resolve system issues.
- Support the implementation of new functionality and services by coordinating requirements, testing, and issue resolution activities.
- Build and maintain effective working relationships to ensure timely delivery and ongoing service performance.
Internal Stakeholders
- Work with stakeholders across all levels of the organisation to understand business priorities and identify opportunities for improvement.
- Present proposals, business cases, roadmaps, and key concepts to senior leadership for review and approval.
- Influence decision-making through the provision of data-driven recommendations and clear communication of benefits, risks, and impacts.
Compliance and Governance Responsibilities
All employees have a responsibility to support PRA’s compliance with applicable laws, regulations, internal policies, and risk management including:
- Taking accountability for their own actions, decisions, and professional conduct.
- Complying with all relevant regulatory requirements, including those set by the appropriate regulator.
- Following the Company’s policies, procedures, and conduct standards at all times.
- Identifying and promptly escalating any actual or suspected breaches of policy, regulation, or local legislation.
- Completing mandatory compliance and risk training in a timely manner and applying the learning in day to day activities.
- Supporting a culture of good governance, risk awareness, and customer focused conduct by upholding PRA’s values and Group Code of Conduct.
- Co-operating fully with internal reviews, audits, or regulatory investigations where required.
- Understanding the compliance risks relevant to their role and seeking guidance where needed.
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