Right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us, this meant respect, listening, and learning. We later wrote these up as our core values and in 2010, we introduced a 'money back guarantee'.

Junior Relationship Manager (Property Portfolio Holder) role overview - what does a Junior Relationship Manager (Property Portfolio Holder) do?

A Junior Relationship Manager is a boundary-spanning role, supported by a Legal Officer, our Inbound, Outbound, and Finance Helpdesk Teams you will be the face that homeowners look to so they can understand their building accounts, trace repairs, plan for decorations, buy the freehold, extend their lease and day-to-day management.

Required Skills:

• 4+ years in a decision-making role
• Real customer leadership skills
• An aptitude for numbers
• A logical, practical approach
• Educated to at A level or degree standard

What do I need to do to become an Junior Relationship Manager (Property Portfolio Holder) - candidate requirements

Responsibilities

What You’ll Be Doing Day To Day

• Thinking about your portfolio, the contractors that work on it, the equipment to be looked after, the insurance you will need to have in place, the housekeeping standards to maintain, and a strategy for cyclical works.
• Meeting with Clients to advise them what should happen when (compliance & planned maintenance) and help them make decisions,
• Meeting Contractors on site to negotiate contracts, check work done, and arrange quotes.
• Auctioning issues from site reports, meetings, and defects reported
• Considering planned preventive maintenance from a building pathology view as well as what the lease allows, checking statutory consultation requirements and funds available.
• Managing building risks: Insurance, Asbestos, Fire, Health & Safety, Water Chlorination, Plant, Flues etc…
• Keeping an eye on cash flow, reviewing arrears and payments due, and instructing your Legal Officer to get the money in.
• Preparing annual budgets for Client sign-off.

Ideal candidates

Suitable transferable skills might have been gained in these roles:

• Account manager
• Customer service supervisor
• Housing officer
• Lettings manager
• Property manager
• Insurance handler
• Building manager
• Banker
• Asset manager
• Facilities manager

Suitable experience must be in a customer-facing role and you will need to demonstrate that your experience involves customer decision-making and a commercial focus.

HOW TO APPLY:

Proactive people should phone Mary-Anne Bowring on 0207 428 1976 or 0797 4241636 (anytime) and we only recruit proactive people

Ringley Chartered Surveyors is an equal opportunities employer: Ringley House, 1 Castle Road, London NW1 8PR

What are the skills and experience you need to be a Junior Relationship Manager (Property Portfolio Holder)

Salary Range for our Junior Relationship Manager (Property Portfolio Holder) located in London

Junior Relationship Manager (Property Portfolio Holder) roles within the Estates at Ringley Limited

The Estate Management Team is at the heart of the Ringley Group, with every department closely connected to its work. Much of the organisation’s income stems directly from management activities, including site staff and cleaning contracts, legal services, insurance valuations, major works, building safety, and service charge accounts.

Ringley stands out from other property management companies through complete transparency with leaseholders and by offering all essential property services under one roof. Estate management not only supports the wider Group but also strengthens the case for consolidating services with us.

While not always glamorous, estate management often involves sensitive and personal matters. A supportive, collaborative office culture is essential to keep the team motivated, valued, and performing at its best.

The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions. Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Our expertise spans Finding Land, Valuations, Building Engineering, Lettings and Facilities Management, Service Charge and Asset Management, Commercial Property, Solicitors’ services, and PropTech products. We deliver “good advice, great service, by brilliant people… every time.”

Founded in 1997, Ringley is an award-winning property specialist delivering value across residential, commercial, mixed-use, retail, and industrial sectors. We combine deep market insight, innovative PropTech solutions, and a commitment to transparency, empathy, and integrity to build long-term relationships with clients, partners, and communities. We reward talent, foster innovation, celebrate achievement, and are especially proud of accolades like our World Skills national training award.

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