Cavell
Junior Sales Support Executive
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Junior Sales Support Executive
Job Details
- Location: Aldgate, Central London (hybrid working)
- Contract: Permanent
- Hours: Full-time
- Reports to: Commercial Manager
Works closely with the wider commercial team, including the Growth Director and Managing Director
Role Purpose
Cavell is a specialist research, events, and consulting firm covering the cloud communications market - UCaaS, CCaaS, Microsoft Teams, and adjacent technologies. Our clients are the leading vendors and service providers in the industry, and they buy three things from us: research subscriptions, sponsorship of our industry events, and consulting projects.
The Junior Sales Support Executive exists to give our commercial team their time back. Much of the commercial team’s week can disappear into non-revenue-generating admin: chasing sponsors after they have signed, making sure research has been allocated to the right people, coordinating meetings, and keeping the CRM accurate. This role owns that work, so the commercial team can spend their time on business development and speaking to clients.
You will work across every team in the business to coordinate product delivery, and you will see first-hand how research subscriptions are sold and renewed, and how sponsorship deals for our events are structured and delivered.
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No specific experience is required. This is a development role for someone looking to build a career in commercial and client-facing work.
Key Responsibilities
- Provide administrative and operational support to the Account Manager, Growth Director & Managing Director.
- Manage post-sale delivery for research clients, ensuring subscriptions and seats are correctly allocated and clients are onboarded.
- Coordinate sponsorship deliverables and deadlines with event sponsors, chasing outstanding items such as logos, speaker details, and briefing calls.
- Own follow-up actions arising from client meetings, chasing customers where needed to keep commitments on track.
- Maintain accurate customer, prospect, and pipeline information within HubSpot.
- Support diary planning, meeting scheduling, and preparation for client reviews.
- Assist with preparing quotes, proposals, and presentations from existing templates.
- Work closely with the research, events, and marketing teams to ensure smooth delivery for customers.
- Support the team on-site at Cavell events.
Skills & Experience
- Highly organised
- Comfortable chasing people politely and persistently
- Strong written communication; you will be emailing senior contacts at our client organizations.
- Strong attention to detail.
- Good Microsoft Office skills, particularly Excel and PowerPoint.
- Confident communicator with a professional approach.
- Comfortable working with data and reports. Knowledge of HubSpot would be a bonus but is not required.
- Positive attitude and willingness to learn.
- Previous administration, customer service, or sales support experience is desirable but not required.
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Personal Attributes
- Proactive and dependable.
- Customer-focused.
- Eager to learn and develop.
- Good problem-solving skills.
- Team player
What We Offer
- Flexible working – a mixture of working from home, office time, and international travel (employees may work from other locations for up to two weeks per year)
- Access to multiple interesting projects and companies
- A voice in Cavell’s ongoing strategy through regular team-wide strategic reviews
- Opportunity to try new ideas and take ownership of initiatives
- Join a fast-growing consultancy at the forefront of the technology industry
Additional Information
We recognize that the “ideal applicant” does not always exist. If you are interested in working with us and meet most of the criteria, we encourage you to apply.
We are an equal opportunities employer and do not discriminate based on any protected characteristics.
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