PRS for Music
Junior Service Delivery Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Junior Service Delivery Manager
Service Delivery and Operational Oversight Manager / Co-ordinator
Overview
To manage delivery of operational services by third parties, ensuring services are delivered consistently, efficiently, and in line with agreed service levels and contractual commitments.
To co-ordinate and monitor delivery of multiple small initiatives simultaneously on behalf of PRS for Music, supporting key stakeholders and ensuring excellence in customer service for both internal and external stakeholders.
Responsibilities
Service Delivery & Operational Oversight
- Manage the day-to-day delivery of services provided by third parties, ensuring adherence to agreed SLAs (Service Level Agreements), KPIs, and quality standards.
- Monitor service performance, volumes, and outcomes, identifying risks and emerging trends.
- Act as the first point of contact for operational service issues, coordinating investigation and resolution with suppliers.
- Ensure service interruptions, failures, or risks are logged, tracked, and escalated appropriately.
- Support consistent service delivery by ensuring operational procedures and working practices are followed.
Supplier & Stakeholder Management
- Build and maintain effective working relationships with supplier contacts and internal stakeholders.
- Attend and support regular operational service review meetings, contributing performance data, issues, and actionable insights.
- Support the management of supplier escalations, ensuring clear actions are defined and followed through.
- Communicate service issues, changes, and improvements to relevant stakeholders.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Performance Monitoring & Reporting
- Maintain regular service performance reporting, including KPIs, SLAs, volumes, and service issues.
- Track supplier performance against contractual commitments and agreed service standards.
- Maintain logs of issues, risks, actions, and improvement initiatives.
Continuous Improvements & Change Support
- Identify opportunities for service improvement, efficiency, and enhanced customer experience.
- Support the coordination and tracking of service improvement actions.
- Assist in the implementation of agreed service changes, ensuring clear communication with minimal disruption.
- Contribute ideas to improve ways of working, reporting, and service consistency.
General & Development Responsibilities
- Deputise for senior service delivery and contract management colleagues as required.
- Build knowledge of service delivery, supplier management, and contract fundamentals.
- Support a culture of accountability, collaboration, and continuous improvement.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
- Experience in a service delivery, operations, supplier management, contract coordination, or customer operations role.
- Experience working with third-party suppliers or service partners.
- Strong organisational skills with the ability to manage competing priorities.
- Good analytical skills, with confidence in working with service data and performance metrics.
- Clear written and verbal communication skills.
- High attention to detail, with a structured approach to problem-solving.
- Experience in a regulated, customer-focused, or operational services environment.
- Exposure to tracking tasks and deliverables.
- Customer-focused, committed to high-quality service delivery.
- Collaborative and professional when working with suppliers and internal teams.
- Confident in raising and escalating issues constructively.
- Reliable, methodical, and accountable for workload.
- Keen to learn and develop service delivery and supplier management skills.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location