Omniplex Learning
Junior Technical Account Manager
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Junior Technical Account Manager
Who are we?
At Omniplex Learning, our mission is simple: to help organisations unlock their potential through exceptional digital learning, all in one place.
We’re looking for a Junior Technical Account Manager to join our Commercial team, focused on driving adoption, increasing utilisation, and unlocking growth within a key enterprise customer.
You’ll play a key role in developing customer relationships and identifying opportunities that drive measurable commercial outcomes.
What will you do?
- Play a key role in growing one of our key enterprise accounts by driving product adoption, increasing utilisation, and identifying commercial opportunities.
- Drive adoption and utilisation of our Localisation solution across different teams, ensuring customers get maximum value.
- Identify commercial growth opportunities through usage trends, customer needs, and engagement insights.
- Build strong stakeholder relationships to expand usage across teams, regions, and use cases.
- Deliver demonstrations, webinars, and enablement sessions to increase awareness and product engagement.
- Translate customer objectives and challenges into actionable plans that drive product adoption and value.
- Collaborate with Sales, Customer Success, and Marketing teams to support account strategy and optimise customer outcomes.
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Who are we looking for?
We’re looking for a commercially minded individual who enjoys driving growth through customer engagement, insights, and relationship-building.
- Experience in a commercial, sales, customer success, or account-facing role working with mid-market/enterprise accounts.
- Strong communication skills and confidence engaging with senior stakeholders.
- Interest in using data, insights, and customer behaviour to identify growth opportunities.
- Proactive mindset with a focus on driving adoption and increasing customer value.
- Ability to work cross-functionally and manage multiple priorities effectively.
- Strong problem-solving skills, with the ability to connect customer goals to solution outcomes and growth opportunities.
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What’s in it for you?
• A competitive salary reflective of your experience • Hybrid working model, with 2–3 days a week based in our office in St Albans • 25 days annual leave plus bank holidays, and your birthday off • Inclusive Private Medical Insurance and mental health support • Group Life Insurance • Enhanced family-friendly policies • Regular social events and team activities
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